Job Description: Bank Customer Service Representative Jobs 

 

Job Description: Bank Customer Service Representative Jobs

Financial institutions protect individuals’ and companies’ monies; consequently they are subject to tremendous scrutiny and regulations. A Bank Customer Service Representative must be sensitive to this reality, and ready to perform his or her duties to secure the finances and personal data entrusted to his or her employer. Simultaneously, he or she must be willing and able to answer customer questions, solve customer concerns and be the “face” of the bank.

The Job

Work realities:
A Bank Customer Service Representative professional plays many roles, not the least of which is to protect sensitive data and monies entrusted to his or her financial institution employer. Thus, anyone applying for Bank Customer Service Representative jobs must exhibit a desire to follow strict regulations and guidelines. Bank Customer Service Representatives consistently work with money, and may be required to perform sales duties as well. For instance, a Bank Customer Service Representative job description may highlight the need for the representative to be able to “upsell” customers on the bank’s newest products (e.g., lines of credit, CDs, special rates.)

Generally speaking, a Bank Customer Service Representative will work regular hours, either as a part-time or full-time employee of the financial institution. However, some overtime may be required on an as-needed basis. Additionally, anyone applying for Bank Customer Service Representative jobs should expect to undergo a thorough background check, and possibly a drug test.

There is no median Bank Customer Service Representative job salary; some are hourly, others are salaried. Ordinarily, the longer a Bank Customer Service Representative has worked in his or her chosen profession, the higher the compensation he or she can expect to earn.

Reporting to:

The Bank Customer Service Representative job oftentimes reports to a mid-level bank manager or supervisor.

Duties:
The Bank Customer Service Representative job is one that deals with constant communications. These communications may take place face-to-face or in a virtual setting (or in a combination of both.) Common duties for a Bank Customer Service Representative to perform include: helping customers manage their funds; answer questions regarding the bank’s products and services; troubleshoot problems related to customer finances and management; research and solve issues as they arise; learn sales techniques to entice customers to try new bank products and services; input customer and bank data; train other Bank Customer Service Representatives and bank employees; contact customers; be in charge of the bank vault; process payments; and monitor the finances held at the bank.

There is a high degree of trust placed in Bank Customer Service Representative job holders, and they must prove that they are client-focused, credible, patient, capable and organized team players.

Future possibilities:
Until there are no longer financial institutions, there will always be Bank Customer Service Representative job openings. With that being said, it is not expected that there will be more Bank Customer Service Representative jobs in the future than there are today, so it may be said that this profession has steady growth.

 

Required Skills and Training

Education:
Unless the Bank Customer Service Representative job description says otherwise, most require candidates to have a high school diploma or equivalent.

Experience:
A Bank Customer Service Representative job is a good first job, especially for someone without a university degree. Still, some Bank Customer Service Representative jobs do require that applicants have prior Customer Service Representative experiences, though not necessarily at a financial institution.

Skills and Certifications:
The Bank Customer Service Representative must be ready to provide exceptional customer service to both actual clients of the bank, as well as the bank itself. This job can require patience, as it can become stressful when customers have problems. Many Bank Customer Service Representatives find that attending classes in sales techniques helps them achieve advancement.

 

Randstad is seeking Bank Customer Service Representative job candidates! Get in touch with Randstad today to find the right position for your skill sets.

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