Job Description: CUSTOMER SERVICE JOBS  

 

Job Description: CUSTOMER SERVICE JOBS

Customer Service Representatives are employed in many businesses and industries in the public and private sector to answer enquiries and assist the public. These jobs are among the most in-demand positions in Canada.

The Job

Work realities:
Customer Service Representatives serve as information services clerks in many industries, organizations, and government offices. They may work full- or part-time in person, on the phone, or online. Many phone workers do their jobs in call centres, although there are many virtual opportunities as well. In some cases, Customer Service duties are a part of other clerical or administrative jobs.

Duties:
Depending on the setting, Customer Service Representatives may answer questions about policies, products, bills, and services; handle complaints; or perform functions such as taking orders or processing payments.

Future possibilities:
Customer Service workers may become supervisors with experience.

 

Customer Service Representatives are often the face and voice of the company to customers. Though the outsourcing of some positions has affected demand and pay in some segments of the market, the field presents great opportunities to those with great problem solving skills.

Required Skills and Training

Education:
Customer Service workers need a high school diploma for most jobs, but some positions require some higher education.

Experience:
The Customer Service field offers many entry-level opportunities. Clerical or sales experience in helpful in most jobs. Some more responsible positions require experience in the field.

Skills and Certifications:
Since Customer Service workers interact with customers they must have good verbal and written communications skills, listening skills, patience, and accuracy. French and English fluency is a major asset in many jobs.

 

Seeking a job in Customer Service? Randstad can help place you in this field, especially if you have experience.

Need help building your team? Click here to find out how we can help with your recruitment strategy.

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