Customer Service – Business Care , Bilingual French/English

Ottawa, Ontario

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Customer Service – Business Care , Bilingual French/English

details

reference #319599
position type:Permanent
description:- Provide customer support to their corporate and international business clients in both French and English.
- Basic troubleshooting and dispatching service requests.
- Following up on all service requests.
- Respond to billing inquiries.
- Receive service cancellation and service modification requests
advantages:Monday- Friday days (must be available between 8am-8pm), sat 9-5 no sundays, and available to work on stat holidays
37.5 hours per week
Permanent, $32,000 per year
Full benefits
qualifications:- Bilingual, English/French
- Professional communication style, both verbal and written
- Minimum of 1 year experience in a similar role (Customer service, help desk, billing clerk, insurance industry)
- Basic understanding of accounting principles (credit-debit).
- Reliable and punctual
- Abitlity to multi-task
- Excellent organizational skills
- Outgoing, empathetic and friendly demeanor
- Great team player