call centre jobs in calgary, alberta

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call centre agents in calgary

In 2017, there were 4,900 call centre positions in Calgary, down 2.3% from 2016. This is in the wake of a generally negative economic period for Calgary, and downsizing has been felt across all industries.

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call centre salaries in calgary

Call centre agents in Calgary are paid wages slightly above the national average. Across entry, intermediate, and senior levels, Calgary call centre staff are paid more than their counterparts in major Canadian cities.

Entry level salary: $39.1k - $46.3k
Intermediate salary: $43.4k - $51.3k
Senior salary: $47.2 - $55.8k

top industries for call centre jobs in calgary

The following industries are those with the most call centre jobs in Calgary:

  1. business support services
  2. wired telecomm
  3. automobile dealers
  4. employment services
  5. local public administration

in demand skills in calgary

These are the most in-demand skills for call centre agents in Calgary:

  • microsoft office
  • bilingual french
  • investment banking
  • corporate social responsibility
  • customer relationship management (CRM)

next steps for call centre agents

As a call centre agent, you will have room for upward mobility at your workplace. As you develop your skills, you may advance to a more senior managerial role at the call centre. You may oversee operations or train new agents.

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