call centre supervisor jobs find your next job

While specific duties of your job will vary based on your company and the products and services they offer, your main role is to manage call centre agents, ensure they meet company performance standards, offer assistance, coaching, and training, and motivate team members to perform at a high level. These positions typically pay more than other roles within the call centre, and there will be opportunities for advancement into more senior management roles.

The salary range for call centre supervisors varies based on your experience, the type of call centre you work for, specialized skills, and many other factors.

On the low end, the starting rate is about $40,000. With a few years experience, you can expect to make up to $60,000. Depending on your job, you may also qualify for a performance bonus, which will help boost your annual salary. Call centre supervisors who have a salary in the top range tend to manage call centres that require more specialized knowledge.

Most call centre supervisors will have similar job duties and functions. Your typical day-to-day tasks can include the following:

• tracking team attendance and sick days
• training and coaching
• tracking performance metrics and generating performance reports
• meeting with team members and management
• forecasting
• motivating your team
• administrative duties
• offering assistance to team members
• onboarding new call centre employees

Customer service supervisors in Canada are expected to have strong customer service skills and management experience. Skills required in this profession include:

• management skills
• expert customer service skills
• strong communications and organizational skills
• great motivational skills
• coaching and training skills
• strong technical acumen
• CRM, database and records management skills
• interpersonal skills
• information management and analytics skills

With the rise in service-based companies and the service-based economy, call centre jobs, in particular, and call centre supervisor positions will remain in demand. Most call centre supervisors move on to similar roles with other companies or move up into management positions in sales and marketing. Some call centre supervisors also take on new roles in sales, digital marketing, and consulting.

Are you looking for call centre supervisor job candidates? Let Randstad help you find exceptional Call centre candidates right now.