technical support representative, Toronto

randstad canada
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job details

toronto, ontario
sales and marketing
job type
reference number
randstad canada
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job description

Technical Support Representative
Location: Downtown Toronto-Bay Street
Randstad Canada-Head office
Permanent, full-time opportunity
***Ability to work on rotating shift between 8h00 am to 6h00 pm EST ***

Calling all Technical Support Representatives, Randstad Toronto is growing!

Do you have a passion for technology and enjoy supporting end users?
You are known for your strong communication skills and familiar with remote troubleshooting techniques?

We are searching for a Technical Support Representative in Toronto to provide technical assistance to our corporate users within Randstad across 60 branches all over Canada.

What do we offer?
•We’ve been selected as one of Canada’s 50 Best Places to Work since 2006!
•Competitive base salary and lucrative quarterly bonus
•Full health and dental benefits
•18 days of paid vacation to start, with an increase to 23 days after 2 years of service
•Optional RRSP and stock contribution plans with company match
•Flexible working environment and tools that enable you to work from anywhere
•Dynamic working atmosphere
•Forward-thinking leadership that’s open to innovation and fresh ideas
•Countless development opportunities to expand your skill set
•Work-life balance is a priority (We celebrate Treat Thursdays & Beverage Fridays every week!)
•Tons of opportunities to advance your career (80% of our leadership hires come from within!)
•Rewards & recognition programs to celebrate top performers (like our annual reward trip to a sunny destination!)

A day in the life of a Technical Support Representative:

•50% Handle user requests via our ticketing system, phone or walk-ins regarding any IT related issues
•Actively listen and ask logical questions to acquire facts to understand the user’s needs
•Guide non-technical users with simple, step-by-step instructions
•Properly document in detail the events of each request
•15% Conduct onsite as well as remote troubleshooting where the business requires (only driver’s license required)
•15% Prepare hardware for deployment to business to help users obtain sales objectives
•10% Follow up with clients to ensure their systems are functional and to collect user feedback
•5% Help create, update and maintain knowledge base, procedures, processes to improve departmental functions
•5% Available to work light overtime when required
•Work with other cross functional departments to receive added support

Do you have what it takes:
•Minimum 2 years of technical support capacity in a desktop environment
•Minimum post-secondary diploma preferably in Computer Science
•English - fluent
•French - nice to have
•IT Certifications an asset
•ITIL experience an asset

Key Competencies:
•Strong communication skills
•Team player
•Customer service oriented
•Detail oriented

Randstad is always seeking bright, innovative individuals that share our passion for improving the world of work. If you’re interested in being a part our vision, we welcome your application. We look forward to reading about what makes you uniquely suited to this role!

Randstad Canada is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential. We welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities, Randstad Canada will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact your Randstad Recruiter/Consultant about your needs, and we will consult with you to ensure suitable accommodation is provided.

All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
Randstad Canada