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Customer service managers are tasked with spearheading a company’s customer service program. They provide great customer service and promote it throughout the organization.

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customer service manager jobs in canada

all about customer service manager jobs

Providing great customer service is a key success factor for all companies. The ability to create repeatable engaging customer experiences improves sales and repeat business. You provide motivation for customer service reps, ensuring they are executing company customer service initiatives, in order to increase customer satisfaction.

If you have a passion for customer service, are highly motivated and have the skills to lead, a customer service manager role may be for you. Contact Randstad Canada to learn more about this exciting career opportunity.

customer service manager jobs in canada

about customer service manager jobs

Customer service managers can work in a number of settings. In retail, you may have a customer-facing role, or if you work in an office setting, you may spend more time working on the computer and training sales reps. It depends on the type of industry you work in. Some managers work Monday to Friday, 9-5, while others work shifts, evenings and weekends. Some overtime may be required. In most companies, you will report to a senior manager, store manager, or sales executive.

customer service manager salaries in canada

customer service manager salaries

Customer service manager salaries can vary based on your experience, industry, and many other factors. The average annual salary for a customer service manager in Canada is about $55,000. On the low end, you can expect a starting salary of $40,000. On the top end of the salary range, you can expect to make more than $80,000 per year. Performance bonuses and commission can help boost your earning potential. Those with project management and operations management skills and experience have greater earning potential.

salaries across canada

  • toronto customer service manager salary

    $60,500 to $80,000

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  • vancouver customer service manager salary

    $46,300 to $63,500

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  • montreal customer service manager salary

    $43,100 to $59,400

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  • calgary customer service manager salary

    $49,200 to $71,600

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customer service manager jobs in canada

your day to day tasks

Customer service managers have a diverse role. Helping to create great customer experiences, dealing with customer issues and ensuring sales reps are adhering to performance standards are your key objectives. Other tasks include:

  • improving the customer service experience
  • managing customer issues and problems
  • implementing directives from senior management
  • ensuring the customer service program is implemented and followed
  • managing the customer service team
  • assisting with hiring and recruiting
  • providing support to customer service reps
  • training and coaching the sales team
customer service manager jobs in canada

where you can work

Customer service managers work in many industries. While most people associate these roles with retail, they are also common in financial services, telecommunications, travel, real estate and many other industries. Customer service manager roles are common in cities across Canada.

customer service manager jobs

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customer service manager jobs in canada

what you bring to the table

Customer service managers are expected to have customer service experience and have the skill set to successfully help the organization provide great customer experiences. Here are some of the top skills and abilities hiring companies are seeking in candidates:

  • exceptional communication skills
  • project and operations management
  • problem solving and conflict resolution
  • customer service skills
  • organizational development
  • experience with CRMs and other customer service/sales software
customer service manager jobs in canada

training and certifications

Most companies require customer service managers to have a college or university degree. Common degrees include sales, marketing, business and communications. However, qualifications can vary, and many companies are seeking experienced individuals with a track record of success in customer service. Expect much of your training to occur when you are hired and be ongoing as new customer service programs are launched.

customer service manager jobs in canada

where your career is headed

Working as a customer service manager can open up a number of more senior management roles. Many customer service managers move on to more advanced roles such as operations manager, retail store manager, office manager, or similar. Over time, you could work your way up to district management roles and more senior operations roles.

Are you looking for customer service manager jobs? Are you currently in a service manager role and want to explore your options? Randstad Canada can help you take the next step in your career. Contact us today.

latest customer service manager jobs available

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    We are currently looking for an Administrative Assistant to support Canada's largest energy distribution company in Chatham Ontario. If hired you will work full-time hours on a 6 ...

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  • Bilingual Call Center Representative Brampton

    2019-06-17 Brampton, Ontario Temporary

    Do you enjoy being busy? Do you have experience working in a high volume call center? Are you BILINGUAL and looking for a new challenge in an exciting and fast pace industry? If ...

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  • Call Center Representative Brampton

    2019-06-17 Brampton, Ontario Temporary

    Do you enjoy being busy? Do you have experience working in a high volume call center? Are you a Customer Service Professional and looking for a new challenge in an exciting and ...

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  • Bilingual Call Center Manager Ottawa

    2019-06-14 Ottawa, Ontario Temporary

    Do you have experience in management? Have you previously lead a call centre team? Are you looking to showcase your leadership abilities? Are you Bilingual in English and French? ...

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