we are looking to hire A Systems Specialist to support our client's Intapp Software solutions to facilitate business intake (file opening) and adjacent conflicts reporting and resolution. At the core of this initiative is the configuration and deployment of Intapp Open, a widely used platform in law firms across North AmericaCore RequirementsExperience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsAdvantagesOpportunities for lateral move, growth within development and automation solutions teamsWill be a part of supporting Robotic automation initiativesCompetitive compensation packageTuition for IT courses, learning and development will be paid for by the companyResponsibilitiesWith a focus on Intapp Open, the Systems Specialist will be responsible for:System Management: System Upgrades – Regular reviews of impending release notes for future upgrades; scheduling and implementation of upgrades and new features across QA, training and production environments Ongoing System Health – Monitor and maintain system performance, security (patching and vulnerability management) and backup/recoverySystem Configuration – Managing identification and resolution of mismatches of code table values and timekeepers; managing form and workflows design updates; maintaining parties, flags and external-provider sources; maintaining conflicts configurations and administration; and processing, moving and rectifying workflow requests in need of supportSystem Change Management – Work with business teams to ensure system capabilities are optimized; stay abreast of changing business requirements, and effectively project plan and manage teams through system changes (functionality reviews, scripts and testing, and training and adoption)System Usage and Performance Reporting – Preparing reports from the SQL database on volumes and metrics of requests/searches handled by the Finance and GC intake analysts’ teams; reporting on trends in practice or office requests for new files and conflicts searches and reports; reporting on request-approval bottlenecks; and reporting on other developments in PowerBI and SSRSSystem Integrations and Support : Support Model – Establishing and maintaining an effective multi-tier support model for both business process and technical issuesIntegrations – Interfacing with relevant Blakes IT resources, as required, to identify and resolve issues related to system integrations, primarily Aderant and Intapp Integration BuilderVendor Support – Establishing and maintaining ongoing vendor agreements with both the system vendor and consultants to provide ongoing technical supportQualificationsExcellent customer-service orientation – courteous, responsive and delivers with a sense of urgencyExceptional verbal and written communication skillsStrong interpersonal skills, supported by a foundation of patience, tact and confidenceDBA or SQL administration and report-writing skillsMicrosoft PowerBIWorking as a team or individually as requiredEstablishing and maintaining relationships with users and vendorsWorking with QA, production and application support personnel in the implementation of operational systems - e.g new feature - enhancement alternative fee model, tax changes (development would be SS but testing would be the BA and IT QA eng) Adherence to IT policies and proceduresDocuments applications based upon appropriate IT department standardsPerforming duties outside of normal business hours as requiredExcellent organizational skillsPassion for continuous improvement and learning SummaryIf you are an individual with the following background, please apply and forward your profile to email@example.com Experience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to firstname.lastname@example.org to ensure their ability to fully participate in the interview process.