Are you looking to gain experience with a top 5 bank? Do you have customer service and contact center experience? Do you have excellent time management and organizational skills? If so, this is a great opportunity for you!
Our client is looking for a Bilingual Client Services Representative, Investment for a 4 month contract in Richmond Hill. This is hybrid role - 3 days minimum in office (1st month of training in-office 5 days a week is a must).
...
Pay rate: $24.00/ Hour
Hours: 37.5 hours/week - Candidate must be flexible to be scheduled between Monday - Friday 8am to 8pm.
Advantages
●Gain experience working for a leading and globally recognized organization
●Earn a competitive rate within the industry
●Hybrid role
●Start date is ASAP
Responsibilities
As a Bilingual Client Services Representative, Investment, your duties will include:
•Providing operational and administrative support and quality standards to the Personal Financial Services business.
•Identifying and understanding basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
•Maintaining superior and courteous service to internal and external contacts.
•Ensuring work area is maintained in accordance with Company standards.
•Delivering fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
•Promoting and contributing to team-based approach in completing tasks and meeting internal and external customer needs.
•Providing guidance to Operations Risk and Administration Associates, Personal Bankers and Premium Bankers.
•Participating in quality, regulatory and compliance training in order to meet performance targets.
•Promoting an environment that supports diversity.
•Demonstrating Group capabilities.
•Promoting an environment that supports diversity and reflects the Company brand.
•Ensuring that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
•Completing other responsibilities, as assigned.
Qualifications
•Must have at least 1 year in customer service and contact center experience.
•Must have English and one or more of the following French, Mandarin, or Cantonese
•Availability to be scheduled between Monday-Friday 8am to 8pm.
•Ability to learn and operate new software and technology.
•Team player, strong communication, customer service and interpersonal skills.
•Detailed orientated with good time management and organizational skills.
•Ability to multi-task, handle large volumes, tight turnarounds, multiple deadlines and to work independently.
•Some experience with conflict resolution required.
Nice-to-have:
•Must have completed or be able to pass the CSC (Canadian Securities Course) and the CPH (Conduct and Practices Handbook Course).
•Banking exp, prior call center exp will be a big plus
Summary
Interested in the Bilingual Client Services Representative, Investment in Richmond Hill? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you looking to gain experience with a top 5 bank? Do you have customer service and contact center experience? Do you have excellent time management and organizational skills? If so, this is a great opportunity for you!
Our client is looking for a Bilingual Client Services Representative, Investment for a 4 month contract in Richmond Hill. This is hybrid role - 3 days minimum in office (1st month of training in-office 5 days a week is a must).
Pay rate: $24.00/ Hour
Hours: 37.5 hours/week - Candidate must be flexible to be scheduled between Monday - Friday 8am to 8pm.
Advantages
●Gain experience working for a leading and globally recognized organization
●Earn a competitive rate within the industry
●Hybrid role
●Start date is ASAP
Responsibilities
As a Bilingual Client Services Representative, Investment, your duties will include:
•Providing operational and administrative support and quality standards to the Personal Financial Services business.
•Identifying and understanding basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
•Maintaining superior and courteous service to internal and external contacts.
...
•Ensuring work area is maintained in accordance with Company standards.
•Delivering fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
•Promoting and contributing to team-based approach in completing tasks and meeting internal and external customer needs.
•Providing guidance to Operations Risk and Administration Associates, Personal Bankers and Premium Bankers.
•Participating in quality, regulatory and compliance training in order to meet performance targets.
•Promoting an environment that supports diversity.
•Demonstrating Group capabilities.
•Promoting an environment that supports diversity and reflects the Company brand.
•Ensuring that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
•Completing other responsibilities, as assigned.
Qualifications
•Must have at least 1 year in customer service and contact center experience.
•Must have English and one or more of the following French, Mandarin, or Cantonese
•Availability to be scheduled between Monday-Friday 8am to 8pm.
•Ability to learn and operate new software and technology.
•Team player, strong communication, customer service and interpersonal skills.
•Detailed orientated with good time management and organizational skills.
•Ability to multi-task, handle large volumes, tight turnarounds, multiple deadlines and to work independently.
•Some experience with conflict resolution required.
Nice-to-have:
•Must have completed or be able to pass the CSC (Canadian Securities Course) and the CPH (Conduct and Practices Handbook Course).
•Banking exp, prior call center exp will be a big plus
Summary
Interested in the Bilingual Client Services Representative, Investment in Richmond Hill? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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