Are you seeking an exciting new opportunity to showcase your exceptional customer service skills? Do you thrive on assisting individuals promptly and finding optimal solutions for them? Does the travel industry intrigue you, or do you already possess relevant experience? If so, we have a compelling full-time, bilingual position available in downtown Montreal.
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Our client in the international aviation industry is actively searching for a motivated and dynamic candidate who possesses a passion for the aviation industry and has prior experience as a bilingual customer service specialist. Fluency in English and either Spanish or Portuguese, both spoken and written, is essential for effectively catering to the needs of our clients international customers and the LATAM region needs.
-Salary: $20 per hour
-Availability: Monday to Friday, 8am-5pm or 9am-6pm , 40 hours per week,
-Onsite Training: 1-month duration at our downtown Montreal office (5 days a week)
After training, the position offers a hybrid work mode: 3 days at the office in Montreal, 2 days working from home
-Start Date: January 15h, 2024
-Contract Duration: 2 months contract with the high possibility of extension and permanency !
Bilingualism is a key requirement for this role, and fluency in one of the following language combinations is essential to effectively respond to the needs of the LATAM region:
-English and Spanish
-English and Portuguese
French is a nice to have skill, in addition to the other two languages.
Advantages
Why Work as a Bilingual Customer Care Specialist?
-Professional Environment: Join a team of dedicated professionals in a professional work setting.
-Convenient Location: Easily accessible by public transportation, close to a Metro station.
-International Company: Be a part of an organization with a global presence, expanding your horizons.
-Contract with Extension Possibility: Enjoy the security of a contract position with potential for extension.
-Monday to Friday Schedule: Work weekdays with only one weekend shift per month.
-Stimulating and Supportive Environment: Thrive in a dynamic and inclusive workplace.
-Diverse Customer Base: Interact with customers from across Canada and around the world.
Responsibilities
Main Responsibilities of a Bilingual Customer Care Specialist in Montreal:
-Establish and maintain relationships with international corporate clients.
-Ensure thorough and accurate documentation of all customer interactions, validating and archiving account details in a timely manner.
-Resolve issues, negotiate agreements, and find solutions to customer problems.
-Perform bank deposits and maintain accurate data entry records.
-Collect outstanding bills and invoices from clients through various channels such as Sales --Forces cases, telephone calls, and emails.
-Escalate unresolved customer issues through calls, chat, or emails to meet their requirements within specified timeframes.
-Handle a territory that extends beyond Quebec, requiring communication with customers and clients who may not speak French.
Qualifications
What We Look for in a Bilingual Customer Care Specialist:
-Minimum of 3 years of experience in a customer service environment, handling customer inquiries through various channels such as phone, chat, and CRM systems.
-Previous corporate experience in a call center setting is preferred.
-Excellent analytical and problem-solving skills to effectively address customer issues.
-Strong customer service skills and a high level of professionalism in all interactions.
-Experience with Salesforce or SAP is considered an asset.
-Fluent bilingualism in both English and either Spanish or Portuguese, with exceptional oral and written communication abilities. This is important as you will be managing customer relationships with clients who exclusively speak either English or Spanish or Portuguese.
Summary
If you are interested in the position of "Bilingual Customer Care Specialist English and Spanish or Portuguese" please apply online or reach out to us via email at:
jessica.yelozbek@randstad.ca,
kamran.chaudhry@randstad.ca
Furthermore, if you are aware of anyone who might be interested in similar positions or currently seeking employment, please don't hesitate to contact us or provide them with our contact information. We would be delighted to assist them!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Are you seeking an exciting new opportunity to showcase your exceptional customer service skills? Do you thrive on assisting individuals promptly and finding optimal solutions for them? Does the travel industry intrigue you, or do you already possess relevant experience? If so, we have a compelling full-time, bilingual position available in downtown Montreal.
Our client in the international aviation industry is actively searching for a motivated and dynamic candidate who possesses a passion for the aviation industry and has prior experience as a bilingual customer service specialist. Fluency in English and either Spanish or Portuguese, both spoken and written, is essential for effectively catering to the needs of our clients international customers and the LATAM region needs.
-Salary: $20 per hour
-Availability: Monday to Friday, 8am-5pm or 9am-6pm , 40 hours per week,
-Onsite Training: 1-month duration at our downtown Montreal office (5 days a week)
After training, the position offers a hybrid work mode: 3 days at the office in Montreal, 2 days working from home
-Start Date: January 15h, 2024
...
-Contract Duration: 2 months contract with the high possibility of extension and permanency !
Bilingualism is a key requirement for this role, and fluency in one of the following language combinations is essential to effectively respond to the needs of the LATAM region:
-English and Spanish
-English and Portuguese
French is a nice to have skill, in addition to the other two languages.
Advantages
Why Work as a Bilingual Customer Care Specialist?
-Professional Environment: Join a team of dedicated professionals in a professional work setting.
-Convenient Location: Easily accessible by public transportation, close to a Metro station.
-International Company: Be a part of an organization with a global presence, expanding your horizons.
-Contract with Extension Possibility: Enjoy the security of a contract position with potential for extension.
-Monday to Friday Schedule: Work weekdays with only one weekend shift per month.
-Stimulating and Supportive Environment: Thrive in a dynamic and inclusive workplace.
-Diverse Customer Base: Interact with customers from across Canada and around the world.
Responsibilities
Main Responsibilities of a Bilingual Customer Care Specialist in Montreal:
-Establish and maintain relationships with international corporate clients.
-Ensure thorough and accurate documentation of all customer interactions, validating and archiving account details in a timely manner.
-Resolve issues, negotiate agreements, and find solutions to customer problems.
-Perform bank deposits and maintain accurate data entry records.
-Collect outstanding bills and invoices from clients through various channels such as Sales --Forces cases, telephone calls, and emails.
-Escalate unresolved customer issues through calls, chat, or emails to meet their requirements within specified timeframes.
-Handle a territory that extends beyond Quebec, requiring communication with customers and clients who may not speak French.
Qualifications
What We Look for in a Bilingual Customer Care Specialist:
-Minimum of 3 years of experience in a customer service environment, handling customer inquiries through various channels such as phone, chat, and CRM systems.
-Previous corporate experience in a call center setting is preferred.
-Excellent analytical and problem-solving skills to effectively address customer issues.
-Strong customer service skills and a high level of professionalism in all interactions.
-Experience with Salesforce or SAP is considered an asset.
-Fluent bilingualism in both English and either Spanish or Portuguese, with exceptional oral and written communication abilities. This is important as you will be managing customer relationships with clients who exclusively speak either English or Spanish or Portuguese.
Summary
If you are interested in the position of "Bilingual Customer Care Specialist English and Spanish or Portuguese" please apply online or reach out to us via email at:
jessica.yelozbek@randstad.ca,
kamran.chaudhry@randstad.ca
Furthermore, if you are aware of anyone who might be interested in similar positions or currently seeking employment, please don't hesitate to contact us or provide them with our contact information. We would be delighted to assist them!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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