Bilingual Customer Service Representative

Why do you want the job?

Permanent position
-$49-50k salary based on experience
-Mon-Fri : 9-5 pm (no evenings or weekends)
-Exceptional benefits and additional perks
-Growth opportunities
- Flexible hybrid work model

Advantages
- Permanent position
- Exceptional benefits and additional perks
- Work with a leading insurance provider in Canada
- Growth and advancement opportunities
- Wellness account
- Education assistance
- RRSP matching

Responsibilities
- Answering inbound calls from customers regarding claims
- Answering questions regarding customer claims, payments, and documentation
- Maintain understanding of company policies, procedures, and government regulations to provide accurate information to customers
- Perform some administrative duties as required

Qualifications
- 1+ years of customer service experience
- Excellent verbal and written communication in English and French is mandatory
- Call centre experience within the financial industry is a strong asset
- Excellent empathy and willingness to go the extra mile
- Ability to handle difficult calls
- Post-secondary education is nice to have


Summary
Please apply by…

Visit www.randstad.ca and apply through the posting

We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.

Please visit www.randstad.ca for all of the roles currently open at Randstad!

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.