Bilingual support analyst - remote

Advantages
This organization offers a great company brands, excellent benefits, and incredible career growth opportunities where you can truly build a successful career.

Responsibilities
Your responsibilities in this role will include performing support tasks for employees throughout the organization, which involve problem-solving, problem identification, equipment logging and tracking, troubleshooting, providing hardware and software support, resolving incidents, configuring software, generating Power BI reports, and adhering to ITIL principles.--


Qualifications
Fluency in French is essential for this role.
A computer science degree or diploma is highly preferred.
Strong customer service skills, excellent oral and written communication abilities, as well as proficient analytical and problem-solving skills, are highly valued.


Summary
Our client, one of the major insurance companies in Canada, is seeking a bilingual service-desk analyst / support analyst. If you are a fully bilingual service desk support professional with experience in various IT technologies such as desktops, mobile devices, and the Microsoft stack, we encourage you to apply. Please submit your resume to hannah.austin@randstaddigital.com


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.