CSR LTL Division

Position Overview:
As a Customer Service Representative in the Logistics department, you will be the main point of contact for clients, providing exceptional customer service and support. You will play a crucial role in managing and coordinating LTL shipments, ensuring smooth operations and high levels of customer satisfaction.

Advantages
Shift 09:30am to 6:00pm
Pay rate starting at $21.50 per hour
Optional benefits through Randstad while on contract


Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
Coordinate and manage LTL shipments, including booking, tracking, and delivery confirmation.
Resolve customer issues and concerns regarding shipments, providing timely and effective solutions.
Communicate with carriers to ensure timely pickup and delivery of goods.
Maintain accurate records of customer interactions and transactions, including shipment details and resolution of issues.
Collaborate with other departments to ensure a seamless flow of information and efficient handling of customer requests.
Monitor and manage shipment schedules, proactively addressing any potential delays or disruptions.
Assist in the preparation of shipping documents, including bills of lading and customs paperwork.
Provide clients with regular updates on shipment status and any potential changes to delivery schedules.
Contribute to continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Qualifications
High school diploma or equivalent; a degree in logistics, supply chain management, or a related field is a plus.
Previous experience in customer service, preferably in the logistics or transportation industry.
Knowledge of LTL shipping and logistics processes is highly desirable.
Strong communication and interpersonal skills, with the ability to build positive relationships with clients and colleagues.
Excellent problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook).
Flexibility to work varying shifts, including evenings and weekends, as needed.

Summary
We look forward to discussing this role with candidates who meet the qualifications for this position.
Please apply directly through this posting or on our website www.randstad.ca



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.