Customer Experience Coordinator

Customer Experience Coordinator
Permanent position - full time 40h/week
Location : Greater Vancouver Area
Schedule : Monday - Friday (with occasional weekend shifts)
Salary: $50,000 - $60,000

Advantages
Benefits offered:

- Salary $50,000 - $60,000
- An interactive work environment with dynamic daily requirements.
- Opportunities for Growth and upskilling
- Benefits and Dental



Responsibilities
- Arrange events and programs related to project completion (e.g. pre-closing information seminar, webinar, pre-completion suite inspection, purchaser walk-through, key pick-up, and post-closing receptions)
- Process and resolve reported deficiencies from new buildings, service requests from existing projects and other general enquiries/claims from homeowners; use the Company’s database to manage, monitor and follow up on progress for all requests while maintaining timely and professional updates with homeowners
- Identify and report potentially contentious or recurring incidents in a timely manner to supervisor for fast-track resolution
- Effectively and efficiently coordinate with other internal departments, property management, consultants, suppliers and warranty providers
- Prepare communication materials to customers in electronic, web-base and printed formats
- Provide general support to the customer care team
- Organize / Accomplish team work in all events and programs when hosted by Customer Care

Qualifications
- Valid Drivers’ license
- Flexible to work occasional extended hours and weekends
- Always positive and carry a can-do attitude
- A well-presented, personable individual who can quickly connect with people from all walks of life and background
- A great communicator who is both a patient listener and an articulate speaker
- Work professionally and efficiently even under pressure and contentious situations
- Intermediate to advanced working skills in Microsoft Office, database and CRM software; knowledge in Maximizer and Conasys is an advantage
- Excellent organizational, time management and problem solving skills

Summary
If you are interested in this position, please send us your updated resume to mark.nganga@randstad.ca with the subject line; Customer Experience Officer
We look forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.