Customer Service Agent - Social Media

Hybrid Schedule: 3 days in the office and 2 days remote, totaling 37.5 hours per week, with a flexible start time between 7 AM and 9 AM.
Contract: To be confirmed based on duration.



Advantages
25% discount on products.
Prorated vacation days.
Hybrid and flexible schedule.
Company-provided equipment.
Competitive salary.
One-week initial training.

Responsibilities
Respond to calls, emails, and social media conversations, providing an exceptional customer experience.
Manage refund requests for purchases and ensure the management and tracking of online orders.
Coordinate changes and track orders to ensure a smooth customer experience.
Support and assist customers throughout their online journey.
Work effectively as a member of a rapidly evolving team, prioritize tasks, and meet deadlines.

Qualifications
High school diploma or equivalent.
3 years of customer service experience in the retail industry.
Excellent communication skills in French, both verbal and written.
Professional proficiency in English, both verbal and written.
Knowledge of online commerce.
Ability to independently solve problems.
Ability to quickly determine the right resources to involve in the problem-solving process, being resourceful and autonomous.

Summary
f you are enthusiastic about this opportunity and possess the necessary qualifications, please apply directly here or submit your updated CV to:

loyee.carridice@randstad.ca
liz.xavier@randstad.ca
karen.leiton@randstad.ca

In the subject line, write: "Customer Service Agent - Social Media"

We eagerly await your application and look forward to welcoming you to the team!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.