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Customer Service and Installer Technician - Remote

détails d'emploi

résumé

    détails d'emploi
    Customer Service and Installer Technician (Remote)
    ***Hybrid work (remote/onsite)***
    ***Ideal candidate preferred in Laval, Qc (or surrounding area) to be available to go see the customer when needed and must be fluent in French.***
    ***Full Benefits, RRSP matching of 4%, 2-4 weeks vacation, 5 paid personal days***

    Public safety communications management is not a sideline, it's our single focus. Our user-centric,
    multimedia 9-1-1 call handling and management solutions are built on more than 30 years
    of research and innovation in the application of advanced hardware and software
    technologies for public safety. Today, our 9-1-1 solutions support thousands of agencies
    affecting millions of lives annually. From dense urban environments to state, provincial,
    and national deployments, our solutions are trusted to streamline 9-1-1 call handling and
    management processes and enable more efficient collection of critical information in
    emergency situations.
    We thrive on pushing the technology envelope to create leading-edge solutions for
    customers around the world. It’s demanding and challenging, but it is also very rewarding
    - and we think it helps make it a workplace of choice in the Ottawa-Gatineau high technology sector.
    The Vice President of R&D is an innovation agent, has a long-term strategic vision and
    knows how to guide his team towards new technological trends. The Vice President of
    R&D maintains business relationships with strategic clients, in order to fully understand
    their needs and with technology partners, in order to properly integrate new elements into
    our client solutions. The Vice President of R&D reports to the President and works closely
    with the Product Management team, to establish and implement the necessary plans and
    objectives for product development, in order to ensure that our products remain innovative
    and competitive versus the products of our competitors.

    Provide excellent installation and support services to Solacom’s customer.

    Duties / Deliverables:
    Your duties and deliverables will include but are not limited to:
    • Perform site surveys, asset management, and deployment of infrastructure assets
    to various site locations.
    • Install and configure software on the end-user’s devices using appropriate
    guidelines and requirements.
    • Accurately document all actions taken related to the deployment and support
    activities.
    • Understand and support organization’s policies, procedures, processes, goals,
    and objectives.
    • On-site technical troubleshooting and customer assistance/problem resolution
    • Opening trouble tickets, documenting action steps and the resolution of the
    problem including follow-up
    • Generating reports and returns, update system documentation for customer
    installations
    • Performing system provisioning, and commissioning at customer site or in office
    Training channel partners and end users
    • Assessing existing systems and providing recommendations for improvement
    • Assist in the development of technical projects

    Skills/Qualifications:
    • 3 Years' + Network Operating Center or Customer Service experience.
    • Must be bilingual in French and English
    • Willingness to work on rotating shift (day, evening, night, weekend).
    • Electronic Technician or Technologist Diploma/Telecommunication Technician or
    equivalent experience.
    • VoIP, Telephony, Firewall knowledge is an asset.
    • Strong knowledge and experience of IP Networking including Microsoft Active
    Directory.
    • Strong problem-solving skills.
    • Strong computer skills (Windows and Linux).
    • Working knowledge of Microsoft Excel, Word, PowerPoint.
    • Self-motivated and good judgment.
    • Customer service, communication, listening and human relations skills are
    required to determine client needs, understand and relay information, build positive
    rapport, confidence and trust and participate as an effective team member.
    • Attention to detail, organizational and time management skills are essential to
    accurately enter data, maintain records, focus on multiple priorities, and handle
    high alerts volumes in a fast-paced environment.
    • Required to travel and to work unsupervised.
    • Will need to undergo several domestic/international security backgrounds checks.

    Avantages
    ***Full Benefits, RRSP matching of 4%, 2-4 weeks vacation, 5 paid personal days***

    Responsabilités
    our duties and deliverables will include but are not limited to:
    • Perform site surveys, asset management, and deployment of infrastructure assets
    to various site locations.
    • Install and configure software on the end-user’s devices using appropriate
    guidelines and requirements.
    • Accurately document all actions taken related to the deployment and support
    activities.
    • Understand and support organization’s policies, procedures, processes, goals,
    and objectives.
    • On-site technical troubleshooting and customer assistance/problem resolution
    • Opening trouble tickets, documenting action steps and the resolution of the
    problem including follow-up
    • Generating reports and returns, update system documentation for customer
    installations
    • Performing system provisioning, and commissioning at customer site or in office
    Training channel partners and end users
    • Assessing existing systems and providing recommendations for improvement
    • Assist in the development of technical projects

    Qualifications
    3 Years' + Network Operating Center or Customer Service experience.
    • Must be bilingual in French and English
    • Willingness to work on rotating shift (day, evening, night, weekend).
    • Electronic Technician or Technologist Diploma/Telecommunication Technician or
    equivalent experience.
    • VoIP, Telephony, Firewall knowledge is an asset.
    • Strong knowledge and experience of IP Networking including Microsoft Active
    Directory.
    • Strong problem-solving skills.
    • Strong computer skills (Windows and Linux).
    • Working knowledge of Microsoft Excel, Word, PowerPoint.
    • Self-motivated and good judgment.
    • Customer service, communication, listening and human relations skills are
    required to determine client needs, understand and relay information, build positive
    rapport, confidence and trust and participate as an effective team member.
    • Attention to detail, organizational and time management skills are essential to
    accurately enter data, maintain records, focus on multiple priorities, and handle
    high alerts volumes in a fast-paced environment.
    • Required to travel and to work unsupervised.
    • Will need to undergo several domestic/international security backgrounds checks.

    Sommaire
    Customer Service and Installer Technician (Remote)
    ***Hybrid work (remote/onsite)***
    ***Ideal candidate preferred in Laval, Qc (or surrounding area) to be available to go see the customer when needed and must be fluent in French.***
    ***Full Benefits, RRSP matching of 4%, 2-4 weeks vacation, 5 paid personal days***

    Public safety communications management is not a sideline, it's our single focus. Our user-centric,
    multimedia 9-1-1 call handling and management solutions are built on more than 30 years
    of research and innovation in the application of advanced hardware and software
    technologies for public safety. Today, our 9-1-1 solutions support thousands of agencies
    affecting millions of lives annually. From dense urban environments to state, provincial,
    and national deployments, our solutions are trusted to streamline 9-1-1 call handling and
    management processes and enable more efficient collection of critical information in
    emergency situations.
    We thrive on pushing the technology envelope to create leading-edge solutions for
    customers around the world. It’s demanding and challenging, but it is also very rewarding
    - and we think it helps make it a workplace of choice in the Ottawa-Gatineau high technology sector.
    The Vice President of R&D is an innovation agent, has a long-term strategic vision and
    knows how to guide his team towards new technological trends. The Vice President of
    R&D maintains business relationships with strategic clients, in order to fully understand
    their needs and with technology partners, in order to properly integrate new elements into
    our client solutions. The Vice President of R&D reports to the President and works closely
    with the Product Management team, to establish and implement the necessary plans and
    objectives for product development, in order to ensure that our products remain innovative
    and competitive versus the products of our competitors.

    Provide excellent installation and support services to Solacom’s customer.

    Duties / Deliverables:
    Your duties and deliverables will include but are not limited to:
    • Perform site surveys, asset management, and deployment of infrastructure assets
    to various site locations.
    • Install and configure software on the end-user’s devices using appropriate
    guidelines and requirements.
    • Accurately document all actions taken related to the deployment and support
    activities.
    • Understand and support organization’s policies, procedures, processes, goals,
    and objectives.
    • On-site technical troubleshooting and customer assistance/problem resolution
    • Opening trouble tickets, documenting action steps and the resolution of the
    problem including follow-up
    • Generating reports and returns, update system documentation for customer
    installations
    • Performing system provisioning, and commissioning at customer site or in office
    Training channel partners and end users
    • Assessing existing systems and providing recommendations for improvement
    • Assist in the development of technical projects

    Skills/Qualifications:
    • 3 Years' + Network Operating Center or Customer Service experience.
    • Must be bilingual in French and English
    • Willingness to work on rotating shift (day, evening, night, weekend).
    • Electronic Technician or Technologist Diploma/Telecommunication Technician or
    equivalent experience.
    • VoIP, Telephony, Firewall knowledge is an asset.
    • Strong knowledge and experience of IP Networking including Microsoft Active
    Directory.
    • Strong problem-solving skills.
    • Strong computer skills (Windows and Linux).
    • Working knowledge of Microsoft Excel, Word, PowerPoint.
    • Self-motivated and good judgment.
    • Customer service, communication, listening and human relations skills are
    required to determine client needs, understand and relay information, build positive
    rapport, confidence and trust and participate as an effective team member.
    • Attention to detail, organizational and time management skills are essential to
    accurately enter data, maintain records, focus on multiple priorities, and handle
    high alerts volumes in a fast-paced environment.
    • Required to travel and to work unsupervised.
    • Will need to undergo several domestic/international security backgrounds checks.

    Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.

    Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.
    Customer Service and Installer Technician (Remote)
    ***Hybrid work (remote/onsite)***
    ***Ideal candidate preferred in Laval, Qc (or surrounding area) to be available to go see the customer when needed and must be fluent in French.***
    ***Full Benefits, RRSP matching of 4%, 2-4 weeks vacation, 5 paid personal days***

    Public safety communications management is not a sideline, it's our single focus. Our user-centric,
    multimedia 9-1-1 call handling and management solutions are built on more than 30 years
    of research and innovation in the application of advanced hardware and software
    technologies for public safety. Today, our 9-1-1 solutions support thousands of agencies
    affecting millions of lives annually. From dense urban environments to state, provincial,
    and national deployments, our solutions are trusted to streamline 9-1-1 call handling and
    management processes and enable more efficient collection of critical information in
    emergency situations.
    We thrive on pushing the technology envelope to create leading-edge solutions for
    customers around the world. It’s demanding and challenging, but it is also very rewarding
    - and we think it helps make it a workplace of choice in the Ottawa-Gatineau high technology sector.
    The Vice President of R&D is an innovation agent, has a long-term strategic vision and
    knows how to guide his team towards new technological trends. The Vice President of
    R&D maintains business relationships with strategic clients, in order to fully understand
    their needs and with technology partners, in order to properly integrate new elements into
    our client solutions. The Vice President of R&D reports to the President and works closely
    with the Product Management team, to establish and implement the necessary plans and
    objectives for product development, in order to ensure that our products remain innovative
    and competitive versus the products of our competitors.

    Provide excellent installation and support services to Solacom’s customer.

    Duties / Deliverables:
    Your duties and deliverables will include but are not limited to:
    • Perform site surveys, asset management, and deployment of infrastructure assets
    to various site locations.
    • Install and configure software on the end-user’s devices using appropriate
    guidelines and requirements.
    • Accurately document all actions taken related to the deployment and support
    activities.
    • Understand and support organization’s policies, procedures, processes, goals,
    and objectives.
    • On-site technical troubleshooting and customer assistance/problem resolution
    • Opening trouble tickets, documenting action steps and the resolution of the
    problem including follow-up
    • Generating reports and returns, update system documentation for customer
    installations
    • Performing system provisioning, and commissioning at customer site or in office
    Training channel partners and end users
    • Assessing existing systems and providing recommendations for improvement
    • Assist in the development of technical projects

    Skills/Qualifications:
    • 3 Years' + Network Operating Center or Customer Service experience.
    • Must be bilingual in French and English
    • Willingness to work on rotating shift (day, evening, night, weekend).
    • Electronic Technician or Technologist Diploma/Telecommunication Technician or
    equivalent experience.
    • VoIP, Telephony, Firewall knowledge is an asset.
    • Strong knowledge and experience of IP Networking including Microsoft Active
    Directory.
    • Strong problem-solving skills.
    • Strong computer skills (Windows and Linux).
    • Working knowledge of Microsoft Excel, Word, PowerPoint.
    • Self-motivated and good judgment.
    • Customer service, communication, listening and human relations skills are
    required to determine client needs, understand and relay information, build positive
    rapport, confidence and trust and participate as an effective team member.
    • Attention to detail, organizational and time management skills are essential to
    accurately enter data, maintain records, focus on multiple priorities, and handle
    high alerts volumes in a fast-paced environment.
    • Required to travel and to work unsupervised.
    • Will need to undergo several domestic/international security backgrounds checks.

    Avantages
    ***Full Benefits, RRSP matching of 4%, 2-4 weeks vacation, 5 paid personal days***

    Responsabilités
    our duties and deliverables will include but are not limited to:
    • Perform site surveys, asset management, and deployment of infrastructure assets
    to various site locations.
    • Install and configure software on the end-user’s devices using appropriate
    guidelines and requirements.
    • Accurately document all actions taken related to the deployment and support
    activities.
    • Understand and support organization’s policies, procedures, processes, goals,
    and objectives.
    • On-site technical troubleshooting and customer assistance/problem resolution
    • Opening trouble tickets, documenting action steps and the resolution of the
    problem including follow-up
    • Generating reports and returns, update system documentation for customer
    installations
    • Performing system provisioning, and commissioning at customer site or in office
    Training channel partners and end users
    • Assessing existing systems and providing recommendations for improvement
    • Assist in the development of technical projects

    Qualifications
    3 Years' + Network Operating Center or Customer Service experience.
    • Must be bilingual in French and English
    • Willingness to work on rotating shift (day, evening, night, weekend).
    • Electronic Technician or Technologist Diploma/Telecommunication Technician or
    equivalent experience.
    • VoIP, Telephony, Firewall knowledge is an asset.
    • Strong knowledge and experience of IP Networking including Microsoft Active
    Directory.
    • Strong problem-solving skills.
    • Strong computer skills (Windows and Linux).
    • Working knowledge of Microsoft Excel, Word, PowerPoint.
    • Self-motivated and good judgment.
    • Customer service, communication, listening and human relations skills are
    required to determine client needs, understand and relay information, build positive
    rapport, confidence and trust and participate as an effective team member.
    • Attention to detail, organizational and time management skills are essential to
    accurately enter data, maintain records, focus on multiple priorities, and handle
    high alerts volumes in a fast-paced environment.
    • Required to travel and to work unsupervised.
    • Will need to undergo several domestic/international security backgrounds checks.

    Sommaire
    Customer Service and Installer Technician (Remote)
    ***Hybrid work (remote/onsite)***
    ***Ideal candidate preferred in Laval, Qc (or surrounding area) to be available to go see the customer when needed and must be fluent in French.***
    ***Full Benefits, RRSP matching of 4%, 2-4 weeks vacation, 5 paid personal days***

    Public safety communications management is not a sideline, it's our single focus. Our user-centric,
    multimedia 9-1-1 call handling and management solutions are built on more than 30 years
    of research and innovation in the application of advanced hardware and software
    technologies for public safety. Today, our 9-1-1 solutions support thousands of agencies
    affecting millions of lives annually. From dense urban environments to state, provincial,
    and national deployments, our solutions are trusted to streamline 9-1-1 call handling and
    management processes and enable more efficient collection of critical information in
    emergency situations.
    We thrive on pushing the technology envelope to create leading-edge solutions for
    customers around the world. It’s demanding and challenging, but it is also very rewarding
    - and we think it helps make it a workplace of choice in the Ottawa-Gatineau high technology sector.
    The Vice President of R&D is an innovation agent, has a long-term strategic vision and
    knows how to guide his team towards new technological trends. The Vice President of
    R&D maintains business relationships with strategic clients, in order to fully understand
    their needs and with technology partners, in order to properly integrate new elements into
    our client solutions. The Vice President of R&D reports to the President and works closely
    with the Product Management team, to establish and implement the necessary plans and
    objectives for product development, in order to ensure that our products remain innovative
    and competitive versus the products of our competitors.

    Provide excellent installation and support services to Solacom’s customer.

    Duties / Deliverables:
    Your duties and deliverables will include but are not limited to:
    • Perform site surveys, asset management, and deployment of infrastructure assets
    to various site locations.
    • Install and configure software on the end-user’s devices using appropriate
    guidelines and requirements.
    • Accurately document all actions taken related to the deployment and support
    activities.
    • Understand and support organization’s policies, procedures, processes, goals,
    and objectives.
    • On-site technical troubleshooting and customer assistance/problem resolution
    • Opening trouble tickets, documenting action steps and the resolution of the
    problem including follow-up
    • Generating reports and returns, update system documentation for customer
    installations
    • Performing system provisioning, and commissioning at customer site or in office
    Training channel partners and end users
    • Assessing existing systems and providing recommendations for improvement
    • Assist in the development of technical projects

    Skills/Qualifications:
    • 3 Years' + Network Operating Center or Customer Service experience.
    • Must be bilingual in French and English
    • Willingness to work on rotating shift (day, evening, night, weekend).
    • Electronic Technician or Technologist Diploma/Telecommunication Technician or
    equivalent experience.
    • VoIP, Telephony, Firewall knowledge is an asset.
    • Strong knowledge and experience of IP Networking including Microsoft Active
    Directory.
    • Strong problem-solving skills.
    • Strong computer skills (Windows and Linux).
    • Working knowledge of Microsoft Excel, Word, PowerPoint.
    • Self-motivated and good judgment.
    • Customer service, communication, listening and human relations skills are
    required to determine client needs, understand and relay information, build positive
    rapport, confidence and trust and participate as an effective team member.
    • Attention to detail, organizational and time management skills are essential to
    accurately enter data, maintain records, focus on multiple priorities, and handle
    high alerts volumes in a fast-paced environment.
    • Required to travel and to work unsupervised.
    • Will need to undergo several domestic/international security backgrounds checks.

    Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.

    Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.