Customer Service Manager

Type: Contract to Permanent
Hours: Monday - Friday 8am - 430pm
Salary 70-80k
Location: Brampton, ON (Torbram rd and Clark blvd)
Equipment provided by the client
Room for growth and development

Advantages
- Room for advancement (Contract to Permanent)
- Competitive Salary (70-80k)
- Regular business hours - no evenings of weekends
- Room for growth and development
- Be apart of a large and well-known organization


Responsibilities
- Overseeing the warehouse and ensuring all processes are running smoothly with inventory, shipping and receiving
- Manage the operational performance of the team
- Ensuring agents are meeting their KPIs and are providing excellent customer service
- Resolve escalations with shipment issues, delays and product damages
- Implement a positive client centric experience
- Ensure the services are met on time for all carriers
- Coordinate with the warehouse department

Qualifications
- More than 4 years of customer service and-or management experience within a logistics company
- Must be able to thrive within a fast paced environment and treat all issues with urgency
- Tech savviness is a must especially with MS Suite
- Excellent written and verbal communication skills
- Prioritizing daily tasks and delegating duties as needed
- Attentive to detail
- Team player and is able to encourage the team to success

Summary
If this sounds like you, apply today!
1) Apply online
2) Send a copy of your resume to "andrea.francis@randstad,ca" and mention " Customer Service Manager"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.