Customer service Representative - Insurance

Between 8:00 am and 8:00 pm
Scheduled for full-time hours


Advantages
This position offers :

- Work for a reputable insurance company
- Competitive salary (from 60K)
- Full range of benefits from day one
- Permanent position
- Monday to Friday from 8:00 am to 8:00 pm (1-month rotation, possibility of exchange)
- Annual bonus
- Telecommuting (work at the office twice a week)

Responsibilities
Responsibilities :

- Respond to customer inquiries about insurance products.
- Problem-solving
- Ongoing training on new products
- Adhere to quality assurance measures, such as call tracking and customer survey feedback, to ensure the quality of service provided.
- Compliance with KPIs
- Work with the customer and preferred vendors to determine the best way to resolve the claim
- Maintain detailed file records by entering pertinent data into the appropriate systems
- Process claims payments within your authority level

Qualifications
Qualifications required for this position:

- Post-secondary diploma
- Bilingualism
- Call center experience
- Digital proficiency, ability to navigate new software
- Problem-solving mode
- Enjoy structure and learning

Summary
How to apply:
This role will not be available for long! Interviews happening now!
If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:
1. apply online on www.randstad.ca or
2. send your current up-to-date resume to virangana.shah@randstad.ca and add the subject line: " Bilingual Insurance Advisor ".


Position is dependent on clear criminal and credit background check

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.