Dispatch

We're looking for a dispatcher who will be in charge of assigning shifts to deliver household services to their respective customers. This is a position that requires speed, logic and determination. We want a bilingual person who can plan, coordinate and manage all activities related to dispatching household services to customers.

The number of hours per week is 35, spread over 4 or 5 days.

Position: Dispatcher
Salary: $21.85-$23.46/hour + 25% bonus given every 3 months based on measurable criteria according to assignments.
Schedule: You must be available Monday to Friday from 8 a.m. to 6 p.m. for a total of 35 hours (spread over 4 or 5 days).
Location: East of Montreal

Advantages
- Salary: $21.85-$23.46/hour + 25% bonus every 3 months
- Permanent position
- Position with many responsibilities, allowing for diversification of tasks
- Day and week schedule that can be spread over 4 or 5 days (35h)
- Parking available
- Intensive 3-month training to qualify for the position.
- Work-life balance/flexible hours
-Sick leave
-Vacation
-Social activities
-Comprehensive insurance
-Performance bonuses
-Group RRSP participation

Responsibilities
As a dispatcher, you'll..:

- Allocate different shifts to employees according to the needs of customers in demand
- Ensure regular monitoring of each employee's shifts
- Design work schedules
- Impose disciplinary measures as necessary in the event of non-compliance
- Create customer assistance plans in the software
- Modify customer and staff schedules as required
- Complete integration process for new employees
- Compile weekly statistics

Qualifications
For this position, we need someone with:

- Experience in telephone customer service in a call center (inbound or outbound)
- Previous experience in shift assignment or dispatching is a strong asset
- Bilingualism (French/English) as part of the customer base will be English-speaking
- Comfortable working from the office

Summary
If you are interested in this position and feel you have the required skills, please apply here directly or send us your updated CV to

loyee.carridice@randstad.ca
liz.xavier@randstad.ca
karen.leiton@randstad.ca

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.