Are you bilingual in French and English? Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? Do you enjoy working as part of a team? If you answered yes to these questions, then we have the job for YOU!
...
Randstad is looking for a Bilingual Customer Service Representative to work for a Health Care company in the Burlington area. This is a remote, temporary 12-18 month contract role with the potential to become permanent. Read below to find out more:
Location: Burlington - Hybrid / Remote flexible
Hours:
Monday to Friday 8:00 am - 4:30 pm / 8:30 am - 5:00 pm
Pay: $55-$62K
Advantages
- full-time hours
- hybrid/remote
- potential to be brought on permanent
- work as a part of a great team
- excellent leadership
- growth potential offered once brought on as a permanent employee
Responsibilities
Assist customers courteously through inbound telephone calls for the purpose of processing customer orders or providing information for two business units – Prosthetics and Orthotics, regardless of the callers demeanor.
Processes customer orders and communication with external customers regarding products and services - by telephone, email, chat, fax, and mail in a professional manner.
Support ecommerce by providing site tours to customers and signing the up for individual accounts.
Department metrics - same day turnaround response time to customers
Department metrics – all telephone messages must be cleared at the end of every business day.
Department metrics- Maintain average call wait time for the customer of 15 seconds or less
Department metrics- Maintain or increase Net Promoter Score measured by customer call survey
Accurately inputs customer orders into SAP database system which confirms pricing, stock availability as well as preparing change of address records, and the issuance of discontinuance orders.
Responsible for handling customer complaints using listening and probing skills to determine needed resolution and complete forms in compliance with Health Canada. Research and resolve customer issues acting as the liaison between appropriate departments when necessary. Handles customer inquiries re: shipping or product difficulties.
Must be able to take ownership for calls/problems, regarding invoicing, back orders, credits, purchase orders or service rendered; referring complaints of service failures to designated departments for investigation.
Informs customers of product pricing.
Issues a Return Authorization Number for returned products along with any necessary follow-ups within the guidelines of the company.
Responds to questions and/or inquiries regarding products or technical information and refers customer to other departments for additional information, if necessary.
Cross-sells products to meet customer needs by having complete product knowledge and training on all Company's product lines.
Works in team-based environment in delivering signature customer service to Ottobock customers.
Files documents and other related paperwork as per department procedures.
Qualifications
Proven French and English language skills – written and verbal.
Minimum of 3 years customer service experience in a call center/team environment
Customer First mindset
Excellent conflict resolution, negotiation and objection handling skills
Able to multi-task – work on several orders simultaneously
Able to deal with people in a sensitive, tactful and diplomatic manner while being professional at all times.
Self-motivated and can independently complete tasks
Have a remote office set up where work can be performed free of any outside distractions.
PC Skills – MSOffice, Supply Chain Management System (SAP)
Keyboard and data entry skills
Able to maintain flexible hours.
Summary
If you are interested, apply now!
1) Apply online!
2) Send a copy of your resume to matthew.colletti@randstad.ca or michael.bertolini@randstad.ca and mention "Bilingual CSR"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Are you bilingual in French and English? Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? Do you enjoy working as part of a team? If you answered yes to these questions, then we have the job for YOU!
Randstad is looking for a Bilingual Customer Service Representative to work for a Health Care company in the Burlington area. This is a remote, temporary 12-18 month contract role with the potential to become permanent. Read below to find out more:
Location: Burlington - Hybrid / Remote flexible
Hours:
Monday to Friday 8:00 am - 4:30 pm / 8:30 am - 5:00 pm
Pay: $55-$62K
Advantages
- full-time hours
- hybrid/remote
- potential to be brought on permanent
- work as a part of a great team
- excellent leadership
- growth potential offered once brought on as a permanent employee
Responsibilities
Assist customers courteously through inbound telephone calls for the purpose of processing customer orders or providing information for two business units – Prosthetics and Orthotics, regardless of the callers demeanor.
...
Processes customer orders and communication with external customers regarding products and services - by telephone, email, chat, fax, and mail in a professional manner.
Support ecommerce by providing site tours to customers and signing the up for individual accounts.
Department metrics - same day turnaround response time to customers
Department metrics – all telephone messages must be cleared at the end of every business day.
Department metrics- Maintain average call wait time for the customer of 15 seconds or less
Department metrics- Maintain or increase Net Promoter Score measured by customer call survey
Accurately inputs customer orders into SAP database system which confirms pricing, stock availability as well as preparing change of address records, and the issuance of discontinuance orders.
Responsible for handling customer complaints using listening and probing skills to determine needed resolution and complete forms in compliance with Health Canada. Research and resolve customer issues acting as the liaison between appropriate departments when necessary. Handles customer inquiries re: shipping or product difficulties.
Must be able to take ownership for calls/problems, regarding invoicing, back orders, credits, purchase orders or service rendered; referring complaints of service failures to designated departments for investigation.
Informs customers of product pricing.
Issues a Return Authorization Number for returned products along with any necessary follow-ups within the guidelines of the company.
Responds to questions and/or inquiries regarding products or technical information and refers customer to other departments for additional information, if necessary.
Cross-sells products to meet customer needs by having complete product knowledge and training on all Company's product lines.
Works in team-based environment in delivering signature customer service to Ottobock customers.
Files documents and other related paperwork as per department procedures.
Qualifications
Proven French and English language skills – written and verbal.
Minimum of 3 years customer service experience in a call center/team environment
Customer First mindset
Excellent conflict resolution, negotiation and objection handling skills
Able to multi-task – work on several orders simultaneously
Able to deal with people in a sensitive, tactful and diplomatic manner while being professional at all times.
Self-motivated and can independently complete tasks
Have a remote office set up where work can be performed free of any outside distractions.
PC Skills – MSOffice, Supply Chain Management System (SAP)
Keyboard and data entry skills
Able to maintain flexible hours.
Summary
If you are interested, apply now!
1) Apply online!
2) Send a copy of your resume to matthew.colletti@randstad.ca or michael.bertolini@randstad.ca and mention "Bilingual CSR"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
