IAM Support Consultant

• Collaborate with Architects, users, and stakeholders to build solutions in a team environment
• Propose test and monitoring solution for IAM systems capacity and performance
• Analyze and design our Role-Based Access Controls (RBAC) model to meet organizational
business needs and customer expectation
• Understand product and the implementation at the technical and functional level appropriate
for the situation.
• Build and nurture positive working relationships with the clients with the intention to exceed
client expectations.
• Create and maintain straightforward and accurate documentation
• Work with our technology partners to understand their solution offering
• Provide support for Incident Response (IR) investigation when analysis confirms an
actionable incident
• Assist with root cause analyses for events and/or incidents when underlying issues are
unknown
• Applies and ensures compliance with all appropriate security standards and adherence to
regulatory access management controls
• Reviews and assesses operational processes to identify opportunities for improvement related
to provisioning / de-provisioning, privileged access management, authentication /
authorization, etc.
• Creates and maintains accurate process documentation
Asset Management
• Act as support for the IAM platforms, providing advanced assistance to end users (Security
Operations and IT Helpdesk) and liaising with application vendor’s support when necessary
• Determine solutions to and remediation of issues relating to security technologies, taking
ownership of incident and problem tickets and driving to resolution
• Manage future Security solutions acquisitions including related equipment, installation,
configuration, management and operational support


Advantages
Hybrid Work
Weekly pay.
Working for a Public Sector client.
Role has a strong chance to extend past 6 months



Responsibilities
• Support and resolve service tickets that relate to network security technologies that are used
by IT Security Ops team
• Follow Toronto Hydro’s ITIL processes (Problem, Request, Incident & Change
Management)
Continuous Improvements
• Identify areas for continuous improvement, and mature existing security solutions to maximize risk reduction and business alignment
• Creation, updating and management of technical documentation as required, including
knowledge base articles, departmental processes and standard procedures
• Any other required activities within the scope of this role


Qualifications

• Configure, maintain and support for IAM platforms
• Deploy IAM solutions for related services and integrations
• Stay up to date on IAM market related trends, tools, and methodologies
• Collaborate with Architects, users, and stakeholders to build solutions in a team environment
• Propose test and monitoring solution for IAM systems capacity and performance
• Analyze and design our Role-Based Access Controls (RBAC) model to meet organizational
business needs and customer expectation
• Understand product and the implementation at the technical and functional level appropriate
for the situation.
• Build and nurture positive working relationships with the clients with the intention to exceed
client expectations.
• Create and maintain straightforward and accurate documentation
• Work with our technology partners to understand their solution offering
• Provide support for Incident Response (IR) investigation when analysis confirms an
actionable incident
• Assist with root cause analyses for events and/or incidents when underlying issues are
unknown
• Applies and ensures compliance with all appropriate security standards and adherence to
regulatory access management controls
• Reviews and assesses operational processes to identify opportunities for improvement related
to provisioning / de-provisioning, privileged access management, authentication /
authorization, etc.
• Creates and maintains accurate process documentation
Asset Management
• Act as support for the IAM platforms, providing advanced assistance to end users (Security
Operations and IT Helpdesk) and liaising with application vendor’s support when necessary
• Determine solutions to and remediation of issues relating to security technologies, taking
ownership of incident and problem tickets and driving to resolution
• Manage future Security solutions acquisitions including related equipment, installation,
configuration, management and operational support

Summary
• Configure, maintain and support for IAM platforms
• Deploy IAM solutions for related services and integrations
• Stay up to date on IAM market related trends, tools, and methodologies
• Collaborate with Architects, users, and stakeholders to build solutions in a team environment
• Propose test and monitoring solution for IAM systems capacity and performance


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.