Do you have data entry experience? Are you looking to gain experience within a top 5 bank? Do you have excellent quantitative and analytical skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for an Operations Officer for a 12 month contract in Mississauga. This is hybrid role - 2 days a week, however while training, this role is 100% onsite. There is a possibility of contract extension and conversion.
...
Pay rate: $22.00/ Hour
Working Hours: Monday-Friday, 8-5pm
Advantages
•Fast paced environment
•Inclusive culture at company , development opportunities
•Earn a competitive rate within the industry
•Hybrid role
•Start ASAP
•Potential for contract extension and conversion
•Free parking
•Long term project
Responsibilities
As an Operations Officer, your duties will include but not limited to:
•Processing estates files – transactions, phone and connecting with authorized reps
•Providing a broad range of operational support
•Performing general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
•Reporting to a Team Manager within the Team Structure
•Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
•Creating and/or recognizing exceptional customer service through established programs
•Ensuring all required processing and enquiries are fulfilled meeting Service Level Goals
•Completing assigned tasks accurately & within established standards
•Identifying areas of risk and escalate as necessary
•Being knowledgeable and comply with Bank Codes of Conduct
•Identifying, suggesting and actively participate in process improvements
•Understanding and applying bank/service centre operating policies and procedures
•Demonstrating flexibility by adapting to change within business area and unit
•Adopting new process and technology improvements
•Ensuring necessary due diligence is taken to support the accuracy of all transactions
Qualifications
•MS Suites – Excel – basic, outlook, word
•Strong attention to detail, able to work independently
•Time management – able to adhere to strict deadlines, previous high-volume work experience – has worked with SLAs before
•Adapts well to change – change agent
•Excellent Phone Etiquette – dealing with sensitive matters, speaking with estate representatives and family members of the deceased
•Ability to adhere to strict deadlines and handle high volumes of work
•Excellent organizational, quantitative and analytical skills
•Self-motivated and goal-oriented
•Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
Nice to have:
•Bilingual - English and French
•Previous banking experience
•Previous admin or operational officer background
•Previous work with SLAs
Summary
Interested in the Operations Officer role in Mississauga? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Do you have data entry experience? Are you looking to gain experience within a top 5 bank? Do you have excellent quantitative and analytical skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for an Operations Officer for a 12 month contract in Mississauga. This is hybrid role - 2 days a week, however while training, this role is 100% onsite. There is a possibility of contract extension and conversion.
Pay rate: $22.00/ Hour
Working Hours: Monday-Friday, 8-5pm
Advantages
•Fast paced environment
•Inclusive culture at company , development opportunities
•Earn a competitive rate within the industry
•Hybrid role
•Start ASAP
•Potential for contract extension and conversion
•Free parking
•Long term project
Responsibilities
As an Operations Officer, your duties will include but not limited to:
•Processing estates files – transactions, phone and connecting with authorized reps
•Providing a broad range of operational support
•Performing general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
...
•Reporting to a Team Manager within the Team Structure
•Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
•Creating and/or recognizing exceptional customer service through established programs
•Ensuring all required processing and enquiries are fulfilled meeting Service Level Goals
•Completing assigned tasks accurately & within established standards
•Identifying areas of risk and escalate as necessary
•Being knowledgeable and comply with Bank Codes of Conduct
•Identifying, suggesting and actively participate in process improvements
•Understanding and applying bank/service centre operating policies and procedures
•Demonstrating flexibility by adapting to change within business area and unit
•Adopting new process and technology improvements
•Ensuring necessary due diligence is taken to support the accuracy of all transactions
Qualifications
•MS Suites – Excel – basic, outlook, word
•Strong attention to detail, able to work independently
•Time management – able to adhere to strict deadlines, previous high-volume work experience – has worked with SLAs before
•Adapts well to change – change agent
•Excellent Phone Etiquette – dealing with sensitive matters, speaking with estate representatives and family members of the deceased
•Ability to adhere to strict deadlines and handle high volumes of work
•Excellent organizational, quantitative and analytical skills
•Self-motivated and goal-oriented
•Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
Nice to have:
•Bilingual - English and French
•Previous banking experience
•Previous admin or operational officer background
•Previous work with SLAs
Summary
Interested in the Operations Officer role in Mississauga? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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