Do you have excellent communications skills in English and French? Do you have Insurance claims industry experience? Are you looking to gain experience within a top 5 bank? Do you have Workday experience? If so, this would be a great opportunity for you!
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Our client, a top 5 bank, is looking for a Bilingual Service Officer for a 10 month contract in Montreal. This is hybrid role - currently twice a month but subject to change. There is possibility of contract extension.
Pay rate: $25.00/Hour
Working Hours: Monday – Friday, 8-4pm
Advantages
•Develop skills with internal company systems
•Potential growth to other parts of the bank
•Competitive pay rate
•Hybrid role
•Start date ASAP
•Potential for contract extension
Responsibilities
As a Bilingual Service Officer your duties will include but not be limited to:
•Working with our external vendor to ensure processes and practice align with company policy while keeping the employee experience at the forefront.
•Handling escalated issues and provides guidance on escalations, coordinating between Group Manager – Company Payroll group, Manulife, VIP Support team, HR business units and engaging HR support groups for problem resolution, as needed.
•Reviewing and manually process Company medical leaves, while partnering with the appropriate parties to implement in a satisfactory manner for all parties involved, as well as to minimize and mitigate the risk to the Bank.
•Inbox management – manage a very high volume of inquiries/requests from all Company LOB's through our central inbox while maintaining SLA.
•Delivering a legendary employee experience by communicating with employees from end to end while liaising with HR support groups and external partners to provide timely and accurate resolution of inquiries/requests.
•Performing complex case file reviews on behalf of HR Advice and Employee Relations.
•Ensuring prompt and thorough resolution of complex issues by engaging partners and stakeholders as required, escalating as necessary, and ensuring closure of issues or escalations in a timely manner.
•Proactively identifying opportunities to enhance productivity, effectiveness and efficiency and participate in the implementation and evaluation of process improvements.
Qualifications
•Bilingual French and English verbal and written communication
•Time Management Skills
•Self-Starter, Self-Motivated, Critical Thinking Skills
•Client Services Background/Knowledge Experience
•Strong communication skills
•Comfortable navigated Excel, Word, PowerPoints
•Strong Analytical problem solving and investigative skills.
•Organized, detail oriented and ability to multitask under tight deadlines.
Nice to have:
•Worked in an SLA Environment
•Claims and Insurance Background Experience
•Previous experience in HR is an asset, ideally familiarity of Disability Management (Leaves)
•Workday Systems
•HR manual, policy and process would be an asset.
Summary
Interested in the Bilingual Service Officer role in Montreal? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Do you have excellent communications skills in English and French? Do you have Insurance claims industry experience? Are you looking to gain experience within a top 5 bank? Do you have Workday experience? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Bilingual Service Officer for a 10 month contract in Montreal. This is hybrid role - currently twice a month but subject to change. There is possibility of contract extension.
Pay rate: $25.00/Hour
Working Hours: Monday – Friday, 8-4pm
Advantages
•Develop skills with internal company systems
•Potential growth to other parts of the bank
•Competitive pay rate
•Hybrid role
•Start date ASAP
•Potential for contract extension
Responsibilities
As a Bilingual Service Officer your duties will include but not be limited to:
•Working with our external vendor to ensure processes and practice align with company policy while keeping the employee experience at the forefront.
•Handling escalated issues and provides guidance on escalations, coordinating between Group Manager – Company Payroll group, Manulife, VIP Support team, HR business units and engaging HR support groups for problem resolution, as needed.
...
•Reviewing and manually process Company medical leaves, while partnering with the appropriate parties to implement in a satisfactory manner for all parties involved, as well as to minimize and mitigate the risk to the Bank.
•Inbox management – manage a very high volume of inquiries/requests from all Company LOB's through our central inbox while maintaining SLA.
•Delivering a legendary employee experience by communicating with employees from end to end while liaising with HR support groups and external partners to provide timely and accurate resolution of inquiries/requests.
•Performing complex case file reviews on behalf of HR Advice and Employee Relations.
•Ensuring prompt and thorough resolution of complex issues by engaging partners and stakeholders as required, escalating as necessary, and ensuring closure of issues or escalations in a timely manner.
•Proactively identifying opportunities to enhance productivity, effectiveness and efficiency and participate in the implementation and evaluation of process improvements.
Qualifications
•Bilingual French and English verbal and written communication
•Time Management Skills
•Self-Starter, Self-Motivated, Critical Thinking Skills
•Client Services Background/Knowledge Experience
•Strong communication skills
•Comfortable navigated Excel, Word, PowerPoints
•Strong Analytical problem solving and investigative skills.
•Organized, detail oriented and ability to multitask under tight deadlines.
Nice to have:
•Worked in an SLA Environment
•Claims and Insurance Background Experience
•Previous experience in HR is an asset, ideally familiarity of Disability Management (Leaves)
•Workday Systems
•HR manual, policy and process would be an asset.
Summary
Interested in the Bilingual Service Officer role in Montreal? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
