Are you able to learn quickly? Are you eager to gain some experience in the financial services industry? Do you have excellent customer service and analytical skills? If so we have the role for you!
We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Group Benefits Administration Specialist.
...
This role is open to candidates in Montreal, Waterloo, or Toronto.
Overtime may be required during peak periods
There is possibility of contract extension or permanent hire.
Advantages
- Work for one of Canada's largest insurance and financial services companies
- Work with a friendly and easy-going team
- Hybrid role
- Working days: Monday – Friday, 9am to 5pm
- 5-month contract
- Pay Rate: Starting at $28.00 - can increase based on experience and bilingual skills
- Training provided
- July 31st, 2023 start date
- Open to new grads
Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.
Responsibilities
As a Group Benefits Administration Specialist, your duties will include:
•Processing new business and/or revisions within established service standards (accuracy & timeliness).
•Working on Re-enrolment projects.
•Responding to inquiries from customers and internal business partners
•Monitoring task assignments with internal and external project team members on an ongoing basis
•Negotiating internally and externally to ensure company is able to accurately administer the benefit program
•Understanding and analysis of customer needs to recommend system setup that supports those needs
•Partnering with various other staff to clarify plan design so that system setup is efficient and accurate
•Managing work priorities in a multi-functional environment
•Investigating and resolving escalated issues or complaints
•Assessing and negotiate target dates to meet customer expectations; demonstrate sensitivity to customer's business needs
•Participating in projects as requested
•Sharing knowledge and technical expertise with peers, co-workers and business partners.
•Contributing and be pro-active in leading change and partnering with team members and business partners to help educate and develop their skills and expertise.
•Supporting and backup leadership as per designated assignments
•Providing coaching, mentoring and training
•Acting as a subject matter expert for Member Enrolment and / or GBTA in various projects and initiatives;
•Conducting Business Acceptance testing for system enhancements as relating to Member Enrolment.
Qualifications
•Proven skills in customer service delivery
•Negotiation skills with the ability to work towards acceptable outcomes; offer solutions
•Understanding of project management methodology
•Analytical, organized and a self-starter
•Attention to detail
•Ability to multi-task to achieve delivery dates
•Effective issue resolution skills
•Knowledge of Group benefits
•Understanding of Group Client Services procedures and available services;
•In-depth knowledge of Plan administration systems and their interdependencies
•Ability to work in a team setting; also able to work independently
•Superior verbal and written communication skills;
Nice to have:
•Minimum 2 years of post-secondary education and at least 3 years of directly-related business experience
•Bilingual in both French and English, written and spoken
•Strong knowledge of Group systems and web application;
•Some proficiency with data management tools such as Excel, Access & MS Project, in order to perform system loads
•Proven ability to work well in a stressful and fast-paced environment with fluctuating work volumes and schedules
•Positive attitude;
•Strong organizational and time-management skills;
•Strong team player;
•Strong sense of initiative and ability to think outside the box
•Critical thinker
•New grads in Computer Science or Engineering with Coop Experience
Systems:
•OASIS (Benefit Administration System)
•AEM (Adobe Experience Manager)
•Website Coding Modification
Summary
If you are interested in the Group Benefits Administration Specialist, please apply online at www.randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Are you able to learn quickly? Are you eager to gain some experience in the financial services industry? Do you have excellent customer service and analytical skills? If so we have the role for you!
We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Group Benefits Administration Specialist.
This role is open to candidates in Montreal, Waterloo, or Toronto.
Overtime may be required during peak periods
There is possibility of contract extension or permanent hire.
Advantages
- Work for one of Canada's largest insurance and financial services companies
- Work with a friendly and easy-going team
- Hybrid role
- Working days: Monday – Friday, 9am to 5pm
- 5-month contract
- Pay Rate: Starting at $28.00 - can increase based on experience and bilingual skills
- Training provided
- July 31st, 2023 start date
- Open to new grads
Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.
Responsibilities
...
As a Group Benefits Administration Specialist, your duties will include:
•Processing new business and/or revisions within established service standards (accuracy & timeliness).
•Working on Re-enrolment projects.
•Responding to inquiries from customers and internal business partners
•Monitoring task assignments with internal and external project team members on an ongoing basis
•Negotiating internally and externally to ensure company is able to accurately administer the benefit program
•Understanding and analysis of customer needs to recommend system setup that supports those needs
•Partnering with various other staff to clarify plan design so that system setup is efficient and accurate
•Managing work priorities in a multi-functional environment
•Investigating and resolving escalated issues or complaints
•Assessing and negotiate target dates to meet customer expectations; demonstrate sensitivity to customer's business needs
•Participating in projects as requested
•Sharing knowledge and technical expertise with peers, co-workers and business partners.
•Contributing and be pro-active in leading change and partnering with team members and business partners to help educate and develop their skills and expertise.
•Supporting and backup leadership as per designated assignments
•Providing coaching, mentoring and training
•Acting as a subject matter expert for Member Enrolment and / or GBTA in various projects and initiatives;
•Conducting Business Acceptance testing for system enhancements as relating to Member Enrolment.
Qualifications
•Proven skills in customer service delivery
•Negotiation skills with the ability to work towards acceptable outcomes; offer solutions
•Understanding of project management methodology
•Analytical, organized and a self-starter
•Attention to detail
•Ability to multi-task to achieve delivery dates
•Effective issue resolution skills
•Knowledge of Group benefits
•Understanding of Group Client Services procedures and available services;
•In-depth knowledge of Plan administration systems and their interdependencies
•Ability to work in a team setting; also able to work independently
•Superior verbal and written communication skills;
Nice to have:
•Minimum 2 years of post-secondary education and at least 3 years of directly-related business experience
•Bilingual in both French and English, written and spoken
•Strong knowledge of Group systems and web application;
•Some proficiency with data management tools such as Excel, Access & MS Project, in order to perform system loads
•Proven ability to work well in a stressful and fast-paced environment with fluctuating work volumes and schedules
•Positive attitude;
•Strong organizational and time-management skills;
•Strong team player;
•Strong sense of initiative and ability to think outside the box
•Critical thinker
•New grads in Computer Science or Engineering with Coop Experience
Systems:
•OASIS (Benefit Administration System)
•AEM (Adobe Experience Manager)
•Website Coding Modification
Summary
If you are interested in the Group Benefits Administration Specialist, please apply online at www.randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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