P2 - Help Desk End-User Support Specialist

Advantages
You will have an opportunity to work with a leading employer in the local market.

Responsibilities

Will be required to answer calls from pharmacists and store associates on phone system and user functionality related questions (i.e. phones, password resets, user configurable options, voice mail access and settings etc.) and provide guidance/training as needed
Ideal candidates would be fully trained in the process.
They would not provide repair or troubleshooting services – those types of calls would be routed to the appropriate Help Desk


Qualifications
Must Haves:

End User Tech Support Experience
VOIP Systems support
Excellent Communication skills and reliable individual

Soft Skills:

Patience.
Empathy.
Active listening.
Sense of urgency.
Good interpersonal skills.
Well-organized.
Speed and accuracy.
Creativity and flexibility.


Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!

Randstad Technologies Group

Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.