Do you have Canadian customer service experience? Are you looking to gain experience within a top 5 bank? Do you have excellent attention to detail and problem solving skills? If so, this would be a great opportunity for you!
...
Our client, a top 5 bank, is looking for an Operations Officer for a 12 month contract in Toronto. This is hybrid role - 2 days per week. Tuesday is mandatory onsite, other day is their option. There is high possibility of contract extension and conversion.
Pay rate: $22.00/hr
Working hours: Monday-Friday, 8:30-5, 10:00-6:30 – must be able to work either shift
Overtime may be required, No weekends.
Advantages
•Fast paced environment
•Earn a competitive rate within the industry
•Hybrid role
•Long term contract
•Virtual training
Responsibilities
As an Operations Officer, your duties will be:
•Being responsible for all Client Cash movements for Company Wealth business lines.
•Providing Excellent Customer Service
•Processing all transactions accurately and in timely manner.
•Providing professional and courteous service at all times to both internal and external clients.
•Ensuring service is maintained as per Service Level Agreements and Internal service delivery standards.
•Adhering to Firm and Industry regulations and policies for all transactions.
•Escalating issues where necessary.
•Identifying opportunities for improvements in service delivery and processes.
•Supporting process initiatives.
•Ensuring documents are completed accurately and filed for properly and ensuring privacy of client information.
•Ensuring the Industry and Firm regulations and operating practices are met for all transactions completed.
•Completing investigations accurately and in timely manner and identify process gaps.
•Participating fully as a member of the team, promote effectiveness and contribute to a positive work environment.
•Participating and completing development activities.
•Ensuring adherence to HR policies, and industry code of conduct.
•Sharing and working with peers to develop and improve process that will assist in day to day transactions and productivity
Qualifications
•Customer service background/experience 2-4 years
•Minimum 1-2 years Canadian customer service experience
•Post-secondary required. 2-4 years of relevant experience.
•Typing Speed of 60 WPM minimum.
•Advanced excel knowledge (formulas required, pivot tables)
•Exceptional English speaking and communication skills
•University Graduate
•Additional required skills: High accuracy, attention to detail, Quick Learner, Flexibility and capability to take on various tasks
•High processing volumes position. Must have attention to details, problem solving, being able to improve processes
•A working knowledge of Cash Management.
•Organized and ability to analyze and solve problems.
Nice to have skills:
•Previous programming experience required (VBA or other programming languages, with examples of projects)
•Technical background- Coding skills, macros
•Previous banking experience
Summary
Interested in the Operations Officer role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Do you have Canadian customer service experience? Are you looking to gain experience within a top 5 bank? Do you have excellent attention to detail and problem solving skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for an Operations Officer for a 12 month contract in Toronto. This is hybrid role - 2 days per week. Tuesday is mandatory onsite, other day is their option. There is high possibility of contract extension and conversion.
Pay rate: $22.00/hr
Working hours: Monday-Friday, 8:30-5, 10:00-6:30 – must be able to work either shift
Overtime may be required, No weekends.
Advantages
•Fast paced environment
•Earn a competitive rate within the industry
•Hybrid role
•Long term contract
•Virtual training
Responsibilities
As an Operations Officer, your duties will be:
•Being responsible for all Client Cash movements for Company Wealth business lines.
•Providing Excellent Customer Service
•Processing all transactions accurately and in timely manner.
•Providing professional and courteous service at all times to both internal and external clients.
...
•Ensuring service is maintained as per Service Level Agreements and Internal service delivery standards.
•Adhering to Firm and Industry regulations and policies for all transactions.
•Escalating issues where necessary.
•Identifying opportunities for improvements in service delivery and processes.
•Supporting process initiatives.
•Ensuring documents are completed accurately and filed for properly and ensuring privacy of client information.
•Ensuring the Industry and Firm regulations and operating practices are met for all transactions completed.
•Completing investigations accurately and in timely manner and identify process gaps.
•Participating fully as a member of the team, promote effectiveness and contribute to a positive work environment.
•Participating and completing development activities.
•Ensuring adherence to HR policies, and industry code of conduct.
•Sharing and working with peers to develop and improve process that will assist in day to day transactions and productivity
Qualifications
•Customer service background/experience 2-4 years
•Minimum 1-2 years Canadian customer service experience
•Post-secondary required. 2-4 years of relevant experience.
•Typing Speed of 60 WPM minimum.
•Advanced excel knowledge (formulas required, pivot tables)
•Exceptional English speaking and communication skills
•University Graduate
•Additional required skills: High accuracy, attention to detail, Quick Learner, Flexibility and capability to take on various tasks
•High processing volumes position. Must have attention to details, problem solving, being able to improve processes
•A working knowledge of Cash Management.
•Organized and ability to analyze and solve problems.
Nice to have skills:
•Previous programming experience required (VBA or other programming languages, with examples of projects)
•Technical background- Coding skills, macros
•Previous banking experience
Summary
Interested in the Operations Officer role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
