Are you an accounting professional looking for a new opportunity? Do you have payroll experience as well as experience working with different payroll systems? We are currently looking for a Service Delivery Manager to support our client's Toronto office (working hybrid). The Service Delivery Manager (SDM) is responsible for the migration of Accountant clients onto QuickBooks online. In this role you will work full time hours on a 12 month assignment, and earn a pay rate of $37.93 per hour.
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Advantages
• Gain experience working for a leading and globally recognized software company
• Work full time hours on a 12 month assignment
• Earn $37.93/hr
• Hybrid Schedule (2 days a week onsite)
Responsibilities
•Managing the seamless onboarding of Partner Accountant new and existing clients onto QBO delivering an experience so profound that customers love using our products and services and actively recommend them to others
•Supporting the Sales Team by providing consultative support to the Partner Accountants
•Validate Salesforce account order and BDM submission
•Liaison between internal sales team and external customer
•Create onboarding plan and communicate to relevant stakeholders and execute to timelines
•Manage complex migrations and communicate internally & externally of progress against target
•Work across multiple internal and external customers and raise any issues immediately
•Set up after sales appointments for Sales Team if required
•Communicate and introduce the Partner Accountant and/or clients to the Care Team for future support
•Report on compliance of internal sales team and adherence to process
•Assume ‘post sale’ responsibility for account set up and confirmation of units sold
•Identification of sales or growth opportunities and communication to Leadership team
•Develop proficiency and knowledge of Intuit’s products and solutions with the ability to clearly communicate appropriate recommendations to address customer needs
•Collaborate closely with other team members and a set of cross-functional business unit colleagues to drive result
•Be creative in time management to prioritize workload and suggest developments to process to streamline after sales support
•Deliver a high level of service to our customers, showing we care about them
•Learn and utilizes specific software tools and problem solving strategies to solve for customer issues, develops and prioritizes recommendations for product and process improvements
•Apply systems and process thinking to design solutions to identified customer problems / opportunities
Qualifications
•Must Have : Payroll Experience - Someone who is educated in Payroll (certification a plus) and has experience working in various Payroll systems (QB Desktop/QBO Payroll would be a huge plus).
•Strong problem-solving and analytical orientation with the ability to identify root cause of issues, develop recommendations and influence others
•Demonstrated technical aptitude and skills
•Strong business and financial acumen
•Demonstrated project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes
•Excellent written and verbal communication skills; ability to communicate technical and other findings across organizational levels
•Customer-focused, with a passion for delivering the best possible customer experience
•Commitment to operational excellence and ongoing personal growth
•Results oriented, while respecting people and maintaining integrity without compromise
•Ability to manage multiple priorities within a fast paced environment
•Degree or equivalent relevant experience a plus
•Accounting knowledge or experience is a plus
Summary
Are you interested in the Service Delivery Manager role in Toronto? Apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you an accounting professional looking for a new opportunity? Do you have payroll experience as well as experience working with different payroll systems? We are currently looking for a Service Delivery Manager to support our client's Toronto office (working hybrid). The Service Delivery Manager (SDM) is responsible for the migration of Accountant clients onto QuickBooks online. In this role you will work full time hours on a 12 month assignment, and earn a pay rate of $37.93 per hour.
Advantages
• Gain experience working for a leading and globally recognized software company
• Work full time hours on a 12 month assignment
• Earn $37.93/hr
• Hybrid Schedule (2 days a week onsite)
Responsibilities
•Managing the seamless onboarding of Partner Accountant new and existing clients onto QBO delivering an experience so profound that customers love using our products and services and actively recommend them to others
•Supporting the Sales Team by providing consultative support to the Partner Accountants
•Validate Salesforce account order and BDM submission
•Liaison between internal sales team and external customer
...
•Create onboarding plan and communicate to relevant stakeholders and execute to timelines
•Manage complex migrations and communicate internally & externally of progress against target
•Work across multiple internal and external customers and raise any issues immediately
•Set up after sales appointments for Sales Team if required
•Communicate and introduce the Partner Accountant and/or clients to the Care Team for future support
•Report on compliance of internal sales team and adherence to process
•Assume ‘post sale’ responsibility for account set up and confirmation of units sold
•Identification of sales or growth opportunities and communication to Leadership team
•Develop proficiency and knowledge of Intuit’s products and solutions with the ability to clearly communicate appropriate recommendations to address customer needs
•Collaborate closely with other team members and a set of cross-functional business unit colleagues to drive result
•Be creative in time management to prioritize workload and suggest developments to process to streamline after sales support
•Deliver a high level of service to our customers, showing we care about them
•Learn and utilizes specific software tools and problem solving strategies to solve for customer issues, develops and prioritizes recommendations for product and process improvements
•Apply systems and process thinking to design solutions to identified customer problems / opportunities
Qualifications
•Must Have : Payroll Experience - Someone who is educated in Payroll (certification a plus) and has experience working in various Payroll systems (QB Desktop/QBO Payroll would be a huge plus).
•Strong problem-solving and analytical orientation with the ability to identify root cause of issues, develop recommendations and influence others
•Demonstrated technical aptitude and skills
•Strong business and financial acumen
•Demonstrated project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes
•Excellent written and verbal communication skills; ability to communicate technical and other findings across organizational levels
•Customer-focused, with a passion for delivering the best possible customer experience
•Commitment to operational excellence and ongoing personal growth
•Results oriented, while respecting people and maintaining integrity without compromise
•Ability to manage multiple priorities within a fast paced environment
•Degree or equivalent relevant experience a plus
•Accounting knowledge or experience is a plus
Summary
Are you interested in the Service Delivery Manager role in Toronto? Apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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