Pharmacy Assistant - Kroll, ODB and Prescription Billing

We are currently supporting one of our incredible specialty pharmacy partners in their search for a pharmacy assistant in Markham for up to 3-months with the potential for extension. Are you who we are looking for?

- You are looking for an environment with an awesome work culture, where your hard work is valued and you are supported in achieving your goals!

- Work/life balance matters to you - you are available Monday to Friday for an 8-hour scheduled day shift (shifts vary week-to-week and may be scheduled anywhere from 7am - 7pm) - 30 min lunch break (unpaid)

- Our partner is a specialty pharmacy - you need to have an interest in or previous experience with prescription entry, billing and adjudication in Kroll in a fast-paced pharmacy setting. Is specialty pharmacy brand new to you? No worries, our client pharmacy's training is adapted to your learning curve! Data entry proficiency is key however, as you'll be expected to manage a mimimum of 50-60 calls/entries per shift (high touch)

We are confident that one meeting with the team will seal the deal for you! Apply today so we can connect and tell you more about this amazing pharmacy workplace.


Advantages
Pharmacy Assistant (Office Setting Caseworker Style Role) - 3-month assignment (extension potential) - Markham, ON (Near highways 404 & 7)

- The hourly wage ranges from $23 to $24, depending on your level of Kroll, billing, adjudication and (ideally) specialty medication experience
- Up to 3-month assignment based on work performance with full-time hours (extension potential)
- The pharmacy is clean, ergonomic, technologically advanced, and beautifully designed.
- The work schedule is Monday to Friday, with 8-hour shifts between 7:00 AM and 7:00 PM - all shifts must be worked as part of a rotation - no weekends, ensuring a better work-life balance.
- Insurance and benefits are optional through Randstad. You can see them all here: https://www.randstad.ca/randstad-advantage/
- While not guaranteed, there is potential for this role to eventually transition into a permanent opportunity with the pharmacy.
- On-site, free parking is available for your convenience.
- You'll have the opportunity to learn alongside passionate pharmacy professionals who prioritize quality patient care in their practice.


Responsibilities
Pharmacy Assistant (Office Setting Caseworker Style Role) - 3-month assignment (extension potential) - Markham, ON (Near highways 404 & 7)

- Manage multiple tasks related to patient care and billing, with a focus on resolving unfilled prescriptions, using Kroll.
- Dispensing and managing patient medication administration in Kroll.
- Conducting thorough patient history reviews to ensure all required info is present in patient file and communicating with Patient Support Programs or relevant programs to confirm necessary details.
- Demonstrate strong English communication skills, particularly when interacting with patients over the phone and in written communication. Calls require professionalism, empathy and clear communication as many calls require you to utilize your problem solving skills to support patients dealing with various conditions.
- Reach out to patients to address outstanding account receivables, explaining the purpose of collections calls clearly and effectively.
- Perform data entry tasks, including working with Kroll and handling manual submissions for back billing claims.
- Catch up on workflow items, ensuring timely follow-up with patients and resolving any outstanding billing issues.


Qualifications
Pharmacy Assistant (Office Setting Caseworker Style Role) - 3-month assignment (extension potential) - Markham, ON (Near highways 404 & 7)

- 3+ years' previous experience as a pharmacy assistant, regardless of the setting, is required to ensure you are set up for success.
- Experience with ODB billing and adjudication is mandatory.
- Experience supporting private insurance billing and adjudication is mandatory.
- Experience using Kroll in a steady-to-fast paced pharmacy setting is preferred - talent with strong billing and adjudication experience who have used other pharmacy-specific software are encouraged to apply.
- Strong communication skills are crucial for this role.
- This role involves on-site work at all times (not remote, not hybrid)
- Positive team spirit, initiative, and interest in a specialty setting are also a must!


Summary
Pharmacy Assistant (Office Setting Caseworker Style Role) - 3-month assignment (extension potential) - Markham, ON (Near highways 404 & 7)

Qualified, available and interested candidates are encouraged to click "apply" on this page and submit an application via Randstad Canada's confidential career portal.

About Randstad Healthcare – Your Partner in Career Growth

Randstad Canada's Healthcare Division specializes in permanent and long-term direct-hire contract placements across a variety of healthcare sectors in major centres throughout Canada. We are committed to connecting qualified healthcare professionals with roles that align with their skills and career goals.

No Cost to Job Seekers

There is no cost for job seekers to use our services. We are engaged by healthcare employers to support their hiring efforts, and our involvement does not affect your compensation in any way. All inquiries and conversations are handled confidentially, and your information is only shared with your explicit permission.

How We Support the Hiring Process

When you express interest in an opportunity with Randstad Healthcare, and if your background aligns with our client's current needs, our team may reach out to begin the selection process. Here’s what that process typically involves:

✔ Initial Contact – No resume is required to begin but is encouraged, as understanding your background helps us help you. Apply to this advertisement so we have your info.

✔ Introductory Chat – If your profile is a potential fit, you may be contacted by our team for a 10–15-minute informal conversation to explore alignment with the role.

✔ Assessment & Presentation – For strong matches, we’ll conduct a more in-depth assessment and may present your profile to the client’s hiring team.

✔ Interview Coordination – If selected to move forward, we’ll coordinate interviews and help you prepare.

✔ Offer & Onboarding Support – If offered the role, you’ll be employed directly by our client (temporary support staff may be directly employed by Randstad Canada). We assist with coordination and background checks, and ensure you’re prepared for your first day.

Not Sure Yet? That’s Okay. We’re happy to answer your questions and provide guidance—even if you’re still exploring your options.

Ready to Apply?

If you’re qualified and interested, click “apply” to submit your profile through Randstad Canada's confidential career portal.

Thank you for your interest in Randstad Healthcare. Please note that only candidates whose profiles align with our client’s immediate or typical hiring needs may be contacted for further steps in the process. Thank you for your interest in this opportunity, and for taking the time to learn about Randstad Healthcare's professional recruitment services! We look forward to reviewing your application.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.