Program Advisor, Inbound

Solutions Advisor (Inbound calls) is typically the first point of contact for many customers interested in various programs. Our advisors provide friendly service by listening to our clients to assess their needs and provide assistance. Solutions Advisors have an emphasis on program and product knowledge, provide information on product features and are familiar with related items in order to sell an entire suite of solutions. Advisors in this position know how to find, inquire, respect, solve and thank every customer and are focused on customer service and finding and solving customer needs.


Advantages
Start immediately
Monday - Friday (9-5)
$25/hour plus 4% vacation pay
Paid Weekly

Responsibilities
•Responsible to be the first point of contact
•Responsible for responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
•Responsible to engage in active listening with callers, ask discovery questions, confirming or clarifying information. Advise customers on which programs would work best for their needs.
•Responsible for taking part in training and other learning opportunities to expand knowledge of the company and position.
•Responsible for thorough documentation of customer interactions within Salesforce system.
•Responsible to participate at times as company representative

Qualifications
•A community college or university diploma/certificate; or equivalent combination of education and experience
•Experience in a call center would be considered an asset.
•Experience with and proficiency with all MS Office applications (including Teams)
•The ideal candidate should have excellent customer service skills, with an empathetic & helpful nature as well as be diplomatic, tactful, and flexible. Proficient in active listening, quickly establishing rapport with clients, explaining concepts in simple, understandable terms, diffusing frustration, and resolving conflict.
•The ideal candidate should have the ability to prioritize deliverables and work independently or within a team.




Summary
We are looking for a great attitude , professional appearance and someone eager to work!

If this sounds like something you are suited for please apply today!

3 easy ways to apply:
1. Register on our website at www.randstad.ca
2. Email your resume to halifax.staffing@randstad.ca - with the job title as the subject line
3. Apply here!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.