Quality Manager - Wellness and Stimulation

•The Quality Manager (US/Canada) – Wellbeing & Stimulation is one of the key roles to 1) establish 2) assure and 3) manage quality systems and processes both (A) Internally and (B) Externally.
•The key objective of this role is to ensure the quality systems and processes of internal and 3rd Party Suppliers across the tiered category network meet the regulatory and business needs
•The role will be US/Canada focused supporting the local W&S subsidiary, with an expectation to support Global Quality activities as required


Advantages
- Competitive Salary and Benefits
- Hybrid or fully remote work environment
- 2 weeks paid vacation
- 5 personal/sick days a year
- Work on a new product within a large company
- Career advancement

Responsibilities
Manage Regulatory Quality Compliance
•Manage Quality Management/ Food Safety System: Manage local QMS documentation following global standards and polices
•Management of Change: Management of locally led changes e.g. Packaging and Distribution
•Support External Quality Audits: Provide quality support in audits performed by regulatory bodies and external certification bodies
•Monitor Regulatory Requirements: Monitor changes to local regulatory quality requirements and manage updates to the local quality documentation. Feedback to global quality on changes to regulatory quality requirements.
•Manage Deviations: Manage deviations to local procedures
•Ensure Appropriate Qualification, Education and Experience: Implement and maintain local skill matrixes and training programmes.
Ensure Quality in Project and Process Design
•Manage Risk: Mange Risk through creation and review of HACCP risk assessment for locally led activities
Contract Service Provider Quality Management
•Support Selection of 3rd Party Service Providers: Support cross functional short list of 3rd Party Service providers by defining key quality requirements and gathering key information from internal or external providers.
•Qualify Quality in 3rd Party Service Providers: Perform quality audits of 3rd Party service providers . Manage CAPA plans and provide feedback to key stakeholders. Ensure quality agreements are in place.
•Monitor Quality in 3rd Party Service Providers: Develop and monitor quality KPIs and feedback to key stakeholders.
•Batch Release: Perform batch release within the distribution chain

Manage in-Market Quality
•Review and Investigate Consumer Complaint and Adverse Events: Support consumer complaint and adverse event investigations.
•Provide data to Global Quality Team: Provide KPI (inc. Complaints and AE) to Global team for trend analysis
•Manage Product Recall: Support mock recalls as required

Support Global Quality Activities (As required)
•Maintain Global QMS documentation: Create and update global QMS documentation
•Support Globally Led Changes: Provide support to changes led by the global team
•Support External Regulatory Audits: Provide quality support in audits performed by regulatory bodies and external certification bodies
•Support Management of Deviations to Global Procedures: Provide support to deviations to global procedures
•Support New Product Development: Provide support in completion of key quality activities e.g Quality control plans and through attendance of production trials.
•Manage Risk: Manage Risk through creation and review of HACCP risk assessment for globally led activities
•Requalify global service providers: Perform requalification quality audits of Global 3rd Party service providers. Manage CAPA plans and provide feedback to key stakeholders.
Batch release: Perform batch release of the contract manufacturer


Qualifications
Experience Required
•3+ Years Professional Quality Experience within industries such as Dietary Supplements, Pharmaceutical or Food.
•Experience of Managing Quality Systems (e.g Document Management, Change Control and Consumer Complaints)
•Competent auditor with experience of evaluating and assessing Suppliers, Contract Manufacturers and 3rd Party Laboratories
Experience in Managing 3rd Party Service providers across a broad range of technical processes such as material suppliers (packaging, ingredients, etc.) and laboratories
•Experience working within weekly and monthly control cycles.

Technical / Functional / Leadership Skills Required
•Solid understanding of required standards for Food, Natural Health products and/or Dietary Supplements such as cGMP, HACCP.
•Demonstrable interpersonal and communication skills, credible track-record of managing senior stakeholders across the commercial and operational business including suppliers.
•Experience of Lean tools e.g., Lean 6 sigma, 5S and VSM.
•Excellent level of report writing and technical / conversational English
•Experience with implementing continuous improvement projects.
•Ability to work autonomously

Education / Qualifications / Certifications Required
•Bachelor of Science degree applied Science, e.g Chemistry, Biology or Food Science



Summary
Quality manager role within a large multinational corporation, focusing on a new product launch, offering career advancement opportunities and competitive pay.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.