RQ06129 Systems AdministratorOperations Support Specialist

Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.

Responsibilities
Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism
Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes
Assist with distribution of client application communications interfacing with Business Subject Matter Experts
Identify connectivity defects and assist in troubleshooting root cause
Follow all established Service Management processes, and identify opportunities for improvement.

Qualifications
2+ years of experience providing technical support at Tier 1
Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation

Summary
If interested and qualified for this role, please apply today for immediate consideration!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.