Are you a bilingual professional with exceptional communication skills and a passion for customer service? We're on the lookout for 2 talented individuals to become Principal Customer Relations Representatives, supporting our valued clients in the financial industry. If you're tech-savvy, eager to learn about various financial products and services, and thrive in a fast-paced environment, this opportunity is for you!
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Competitive annual salary: $52,000
Availability: Monday to Friday, 8:00 AM to 6:00 PM
Standard 37.5-hour workweek with a 3-week advance schedule
Training: 6-8 weeks of comprehensive on-site training, five days a week
Work Model: Hybrid - 3 days in the office, 2 days from home
Start Date: November 20, 2023
Downtown Montreal, close to metro McGill
Advantages
As a Senior Customer Relations Representative in Montreal, here are the benefits you'll enjoy:
Hybrid Work Environment for flexible in-office and remote work. 3/2
Flexible Hours: Work from 8:00 AM to 6:00 PM, EST, Monday to Friday.
Performance Bonus: Earn up to 15% of annual team performance.
Three weeks of annual vacation and up to 10 personal/wellness days.
Give back with up to 2 paid volunteer days annually
Coaching and Development opportunities for skill growth.
Dynamic Culture that fosters learning and collaboration.
Education Assistance: Financial support for industry-related courses
Telemedicine: Access health services easily.
Transportation Subsidies: 30% discount on public transportation.
Pension and Stock Options for a secure financial future
Discounts: Enjoy various cost-saving perks
Responsibilities
As a Senior Customer Relations Representative, your responsibilities include:
Delivering exceptional customer service through managing inbound calls and emails from diverse stakeholders.
Upholding professionalism and adhering to established service standards.
Staying informed about company policies and effectively communicating policy changes to clients.
Collaborating with other service divisions to maintain a high level of customer service.
Participating in meetings with management to enhance service levels.
Advocating for transformation and modernization initiatives.
Contributing to excellence by actively participating in special projects and tasks.
Qualifications
For the role of Senior Customer Relations Representative, we seek candidates with the following qualifications:
Bilingualism in both French and English is required for this role.
Proficiency in delivering outstanding customer service independently from a home office, demonstrating resilience, resourcefulness, and prior experience.
A minimum of 2 years of diversified, front-line customer service experience, preferably within the financial, economic, business administration or banking services sector.
A minimum of a post-secondary education required (DES)
Tech-Savviness: Proficiency in adapting to emerging and evolving technologies
Excellent interpersonal and customer service skills
Strong organizational abilities, with the capability to plan, execute, and follow up on tasks and requests promptly.
Summary
If you are interested in the position of "Senior Customer Relations Representative - finance" please apply online or reach out to us via email at:
loyee.carridice@randstad.ca
karen.leiton@randstad.ca
Furthermore, if you are aware of anyone who might be interested in similar positions or currently seeking employment, please don't hesitate to contact us or provide them with our contact information. We would be delighted to assist them!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a bilingual professional with exceptional communication skills and a passion for customer service? We're on the lookout for 2 talented individuals to become Principal Customer Relations Representatives, supporting our valued clients in the financial industry. If you're tech-savvy, eager to learn about various financial products and services, and thrive in a fast-paced environment, this opportunity is for you!
Competitive annual salary: $52,000
Availability: Monday to Friday, 8:00 AM to 6:00 PM
Standard 37.5-hour workweek with a 3-week advance schedule
Training: 6-8 weeks of comprehensive on-site training, five days a week
Work Model: Hybrid - 3 days in the office, 2 days from home
Start Date: November 20, 2023
Downtown Montreal, close to metro McGill
Advantages
As a Senior Customer Relations Representative in Montreal, here are the benefits you'll enjoy:
Hybrid Work Environment for flexible in-office and remote work. 3/2
Flexible Hours: Work from 8:00 AM to 6:00 PM, EST, Monday to Friday.
Performance Bonus: Earn up to 15% of annual team performance.
Three weeks of annual vacation and up to 10 personal/wellness days.
...
Give back with up to 2 paid volunteer days annually
Coaching and Development opportunities for skill growth.
Dynamic Culture that fosters learning and collaboration.
Education Assistance: Financial support for industry-related courses
Telemedicine: Access health services easily.
Transportation Subsidies: 30% discount on public transportation.
Pension and Stock Options for a secure financial future
Discounts: Enjoy various cost-saving perks
Responsibilities
As a Senior Customer Relations Representative, your responsibilities include:
Delivering exceptional customer service through managing inbound calls and emails from diverse stakeholders.
Upholding professionalism and adhering to established service standards.
Staying informed about company policies and effectively communicating policy changes to clients.
Collaborating with other service divisions to maintain a high level of customer service.
Participating in meetings with management to enhance service levels.
Advocating for transformation and modernization initiatives.
Contributing to excellence by actively participating in special projects and tasks.
Qualifications
For the role of Senior Customer Relations Representative, we seek candidates with the following qualifications:
Bilingualism in both French and English is required for this role.
Proficiency in delivering outstanding customer service independently from a home office, demonstrating resilience, resourcefulness, and prior experience.
A minimum of 2 years of diversified, front-line customer service experience, preferably within the financial, economic, business administration or banking services sector.
A minimum of a post-secondary education required (DES)
Tech-Savviness: Proficiency in adapting to emerging and evolving technologies
Excellent interpersonal and customer service skills
Strong organizational abilities, with the capability to plan, execute, and follow up on tasks and requests promptly.
Summary
If you are interested in the position of "Senior Customer Relations Representative - finance" please apply online or reach out to us via email at:
loyee.carridice@randstad.ca
karen.leiton@randstad.ca
Furthermore, if you are aware of anyone who might be interested in similar positions or currently seeking employment, please don't hesitate to contact us or provide them with our contact information. We would be delighted to assist them!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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