Are you looking to gain experience within a top 5 bank? Do you have exceptional customer service skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Service Availability Representative Unilingual for a 12 month contract in London. This position is onsite role. There is a high chance this contract will extend and covert to permanent opportunity.
...
Pay rate: $21.50/ Hour
2nd shift pay: Pay Rate: $22.36
3rd shift pay: Pay Rate: $22.94
Rotational shifts: Monday-Friday, 7/24/365 environment with a Shift rotation that could include evenings, weekends or overnight
Advantages
●Gain experience within a top 5 bank
●Earn a competitive rate within the industry
•Long term project
•Potential for contract extension and conversion
Responsibilities
As a Service Availability Representative Unilingual, your duties will include but not limited to:
•Providing technical support and general queries (including password, hardware, software, e-Messaging, Mobile devices)
•Working in collaboration with support teams
•Responding to a variety of inbound colleague calls/emails
•Ensuring accurate and detailed problem documentation/ticketing
•Providing timely escalation and follow-up with support groups and colleagues
•Identifying and escalating wide-impact or potential wide-impacting outages
•Identifying trends and opportunities for improvement as well as provide ongoing feedback
•Building ongoing support proficiency for other skills and applications
Qualifications
•Excellent written and oral communication skills.
•Ability to work flexible schedules; based on business needs (which are subject to change)
•Above average computing and navigational skills
•Exceptional customer service skills
•A team player who collaborates effectively with peers and other teams
•Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)
•A technical support background or related education including experience with some or all of the following: Windows 10, IE11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support.
•Experience with iPad, Tablets, Smartphone and Android devices
Nice to have:
•Experience with ticketing systems is an asset
•University Degree or a College degree/diploma is considered an asset
Summary
Interested in the Service Availability Representative Unilingual role in London? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Are you looking to gain experience within a top 5 bank? Do you have exceptional customer service skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Service Availability Representative Unilingual for a 12 month contract in London. This position is onsite role. There is a high chance this contract will extend and covert to permanent opportunity.
Pay rate: $21.50/ Hour
2nd shift pay: Pay Rate: $22.36
3rd shift pay: Pay Rate: $22.94
Rotational shifts: Monday-Friday, 7/24/365 environment with a Shift rotation that could include evenings, weekends or overnight
Advantages
●Gain experience within a top 5 bank
●Earn a competitive rate within the industry
•Long term project
•Potential for contract extension and conversion
Responsibilities
As a Service Availability Representative Unilingual, your duties will include but not limited to:
•Providing technical support and general queries (including password, hardware, software, e-Messaging, Mobile devices)
•Working in collaboration with support teams
•Responding to a variety of inbound colleague calls/emails
...
•Ensuring accurate and detailed problem documentation/ticketing
•Providing timely escalation and follow-up with support groups and colleagues
•Identifying and escalating wide-impact or potential wide-impacting outages
•Identifying trends and opportunities for improvement as well as provide ongoing feedback
•Building ongoing support proficiency for other skills and applications
Qualifications
•Excellent written and oral communication skills.
•Ability to work flexible schedules; based on business needs (which are subject to change)
•Above average computing and navigational skills
•Exceptional customer service skills
•A team player who collaborates effectively with peers and other teams
•Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)
•A technical support background or related education including experience with some or all of the following: Windows 10, IE11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support.
•Experience with iPad, Tablets, Smartphone and Android devices
Nice to have:
•Experience with ticketing systems is an asset
•University Degree or a College degree/diploma is considered an asset
Summary
Interested in the Service Availability Representative Unilingual role in London? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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