customer service jobs in canada

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customer service jobs in canada
customer service jobs in canada
customer service jobs

everything you need to know about customer service jobs

Customer service representatives are employed in many businesses in the public and private sector, most notably retail. As a customer service rep, it's your job to assist the public with any questions or inquiries they may have about your employer's products or services.

Customer service jobs are one of the most in-demand jobs in Canada, as they require little prior experience and education. To be a good customer service rep, you simply need to be friendly and communicate well with customers and prospective customers. If this sounds like what you're looking for in a job, Randstad Canada can help you find your next role!

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customer service salaries in canada

average customer service salaries in canada

Most customer service salaries will fall between $26,000 and $45,000. Starting salaries for customer service reps tend to be on the lower end of this range. If you're just starting out in the field, you can expect a starting salary just under $30,000 in most markets. Most customer service salaries fall below the national average income in Canada (approximately $49,000). For this reason, it's an industry often dominated by young people, students and others with little prior work experience.

Customer service salaries are somewhat consistent across Canada, indicating a steady demand from coast to coast. The one exception is Calgary, where customer service salaries are slightly higher than the national average.

 

 

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what customer service jobs entail

As a customer service representative, your primary role is to disseminate information to customers and clients, and occasionally coworkers. You can work in many different industries and verticals including retail, healthcare, government, information technology, telecoummunications, and many others.

You may work full-time or part-time, and report for work in person, on the phone, or online. Many phone workers do their jobs from call centres, although there are many virtual opportunities as well. In some cases, customer service duties are combined with clerical or administrative jobs. The duties attached to your particular role will depend on the company you work for.

your day to day tasks

Customer service jobs will vary based on the setting. If you work in phone support, your job will be very different than someone who works on a retail sales floor. However, these are some of the daily tasks that may be required in a customer service job:

  • answering phones or handling online chat responses
  • informing customers about new policies and products
  • providing customer support regarding bills, products, and services
  • resolving complaints from customers
  • processing orders or cashing out customers
  • processing payments or invoices

where you can work

Customer service representatives can work in many different verticals across Canada. Though customer service jobs are often associated with retail and telecommunications, there are plenty of customer service representative jobs found in various industries in both the public and private sectors. Customer service jobs pop up in government, finance, healthcare, education, and general business, among many other industries.

Any company that is in the business of providing a service or selling products needs customer service reps to operate efficiently! For this reason, you should have no trouble locating customer service jobs anywhere in Canada. Not sure where to start? Contact Randstad Canada today to begin your job hunt, or search our job listings.

what you bring to the table

As a customer service representative, your primary responsibility is to interact with customers. To thrive in your role, you'll need strong communication skills. Basic clerical, administrative and sales experience will also be an asset, though it's rarely a requirement. On the job training will most likely be provided to round out your skills.

For the most part, customer service jobs are considered entry-level, so you aren't required to bring too much to the table, besides a willingness to learn. Some of skills that employers look for when making customer service hires include:

  • comfortable engaging with customers
  • solid written and verbal communication
  • strong listening skills
  • patience and dependability

training and certifications

Many companies now require a high school diploma or GED when filling customer service jobs, though this is not always required. Some prior experience serving customers and a friendly, personable demeanor may be all you need to land an entry level job in customer service.

As with many customer interfacing positions, speaking a second language is an asset. Though English/French is the most desired combination in Canada, other commonly spoken languages, such as Spanish, German, Portuguese, Russian, Punjabi and Mandarin are also considered an asset in the right market.

where your career is headed

Customer service jobs are often viewed as an entry point into an organization. They rarely require a significant amount of experience or education, making them a great career starter for young or inexperienced workers. Customer service jobs are extremely popular amongst students who don't have the time to dedicate to a full-time job.

As you hone your customer service skills and show that you can excel at the tasks given to you, you may find an opportunity to move up within your organization into supervisor and management roles. The skills and experience that you gain at a customer service job are highly transferrable to any job or industry, leaving the future possibilities for your career very open ended. You can move into diverse industries such as finance, marketing, PR, telecommunications and many others.

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