what customer service jobs entail
As a customer service representative, your primary role is to disseminate information to customers and clients, and occasionally coworkers. You can work in many different industries and verticals including retail, healthcare, government, information technology, telecommunications, and many others.
You may work full-time or part-time, and report for work in person, on the phone, or online. Many phone workers do their jobs from call centres, although there are many virtual opportunities as well. In some cases, customer service duties are combined with clerical or administrative jobs. The duties attached to your particular role will depend on the company you work for.