training and certifications
Education and training requirements vary by company, but most companies require a high school diploma or equivalency. More technical positions may require specific industry knowledge or certifications acquired through formal education or experience.
Most companies want workers who are dependable, self-motivated, computer literate, able to follow directions, and who have basic math, writing, and phone skills. For some jobs, fluency in other languages is either required or a plus.
Some companies will accept applicants with good phone and people skills, but others require sales or customer service experience. Extensive training and regular in-house training are common. Training and certification with specific products, processes and practices is also an asset that will make you a desirable candidate.