where your career is headed
A help desk job can be a launch pad for anyone interested in a rewarding career in technology. With the right training and several years of experience in a help desk job, opportunities can open up in other technology jobs.
By learning new skills and the different facets of business, you can progress into related fields like computer programming, network operations, web development, systems testing or information systems analysis. You can also become a team leader, help desk supervisor, customer service manager, or call centre manager.
As you reflect back on your career, you’ll appreciate the business acumen you developed while working on a help desk. You’ll recognize the important role you played in improving the efficiency of operations, ensuring customer satisfaction and protecting your organization’s image. You’ll be proud of the customer service and technical skills you acquired in your help desk job, and enjoy the respect you receive as a technical professional with specialized knowledge.