what you bring to the table
A lot of trust is placed in customer service representatives at banks. To that end, you must prove that you are client-focused, credible, patient, organized and capable.
As a bank customer service representative, you must always be ready to provide exceptional customer service not only to clients of the bank, but to the bank itself.
This job can require a wealth of patience, as it can quickly become stressful when customers experience issues and become stressed themselves