Are you looking to gain experience with a top 5 bank? Do you have excellent administrative skills? If so, this is a great opportunity for you!
Our client is looking for an Access Services Representative for a 7 months contract in Toronto. This position is working onsite. There is a high possibility for contract extension as well.
...
Pay rate: $19.51/hour
Rotational shifts: Monday to Friday (8:00am - 4:00pm)
Advantages
●Long term duration
●Remote work
●Virtual training
●Contract extension
●Start date is ASAP
●Competitive pay rate
Responsibilities
As an Access Services Representative, your duties will include but not be limited to:
●Providing technology-based customer service support and conducting first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.
●Providing courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
●Ensuring change activities are performed on time, minimizing risk to the service/business environment
●Monitoring resources to ensure availability associated with business applications and technology Identify, resolve, or escalate service delivery issues and/or complaints
●Maintaining proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
●Maintaining proficient knowledge of technology components, applications, clients/customers and business services
●Prioritizing activities to ensure time invested is appropriate to the availability impact
●Providing seamless integration of activities and processes, recognizing system interdependencies
●Acting as an information source to colleagues, business partners and clients/customers
●Ensuring prompt and timely updates to service issues, and follow through on outstanding problems
●Delivering and maintaining accurate reports and documentation
●Following established procedures and standards
●Following standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP) Maintain a secure work environment and ensure adherence to notification and escalation processes
●Communicating effectively within the team relative to service issues and scheduled changes
●Recommending improvements and enhancements to internal departmental processes
●Complying with well-defined enterprise technology delivery practices and standards and project management disciplines
Qualifications
●Microsoft office – Excel, Teams, Outlook
●Banking experience – some basic knowledge of banking systems
●Attention to detail is crucial
●Okay with doing Repetitive work – able to focus
●Works well in a team as well as independently
Nice to Haves:
●AML experience
●PEP background experience (politically exposed persons)
●High school. Post-secondary is preferred.
Summary
Interested in the Access Services Representative role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking to gain experience with a top 5 bank? Do you have excellent administrative skills? If so, this is a great opportunity for you!
Our client is looking for an Access Services Representative for a 7 months contract in Toronto. This position is working onsite. There is a high possibility for contract extension as well.
Pay rate: $19.51/hour
Rotational shifts: Monday to Friday (8:00am - 4:00pm)
Advantages
●Long term duration
●Remote work
●Virtual training
●Contract extension
●Start date is ASAP
●Competitive pay rate
Responsibilities
As an Access Services Representative, your duties will include but not be limited to:
●Providing technology-based customer service support and conducting first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.
●Providing courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
●Ensuring change activities are performed on time, minimizing risk to the service/business environment
...
●Monitoring resources to ensure availability associated with business applications and technology Identify, resolve, or escalate service delivery issues and/or complaints
●Maintaining proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
●Maintaining proficient knowledge of technology components, applications, clients/customers and business services
●Prioritizing activities to ensure time invested is appropriate to the availability impact
●Providing seamless integration of activities and processes, recognizing system interdependencies
●Acting as an information source to colleagues, business partners and clients/customers
●Ensuring prompt and timely updates to service issues, and follow through on outstanding problems
●Delivering and maintaining accurate reports and documentation
●Following established procedures and standards
●Following standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP) Maintain a secure work environment and ensure adherence to notification and escalation processes
●Communicating effectively within the team relative to service issues and scheduled changes
●Recommending improvements and enhancements to internal departmental processes
●Complying with well-defined enterprise technology delivery practices and standards and project management disciplines
Qualifications
●Microsoft office – Excel, Teams, Outlook
●Banking experience – some basic knowledge of banking systems
●Attention to detail is crucial
●Okay with doing Repetitive work – able to focus
●Works well in a team as well as independently
Nice to Haves:
●AML experience
●PEP background experience (politically exposed persons)
●High school. Post-secondary is preferred.
Summary
Interested in the Access Services Representative role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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