Do you have experience in financial operations and project work? Are you looking to gain experience with a top 5 bank? Do you have strong customer service and interpersonal skills? If so, this is a great opportunity for you!
Our client is looking for an Account Services Representative for an 8 month contract in Richmond Hill. This is onsite role.
...
Pay rate: $20/ Hour
Hours: 37.5 hours/week
Advantages
●Gain experience working for a leading and globally recognized organization
●Earn a competitive rate within the industry
●Long term project
●Onsite role
●Start date is ASAP
Responsibilities
As an Account Services Representative, your duties will include:
•Exceeding expectations in terms of speed, certainty and efficiency of response.
•Identifying and understanding basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
•Acting as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals.
•Maintaining superior and courteous service to internal and external contacts.
•Ensuring branch or work area is maintained in accordance with company standards.
•Delivering fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
•Promoting and contributes to team-based approach in completing tasks and meeting internal and external customer needs.
•Providing guidance to Operations Risk and Administration Associates, Personal Bankers and Premium Bankers.
•Participating in quality, regulatory and compliance training in order to meet performance targets.
•Promoting an environment that supports diversity.
•Demonstrating Group capabilities.
•Promoting an environment that supports diversity and reflects the company brand.
•Ensuing that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
•Completing other responsibilities, as assigned.
Qualifications
•Minimum 6-month experience in financial industry.
•Strong communication skills in English and Mandarin or Cantonese.
•Team player and development minded.
•Strong customer service and interpersonal skills.
•Ability to learn and operate new software and technology.
•Detailed orientated with good time management and organizational skills.
•Ability to multi-task and work independently.
•Previous customer service / banking industry experience an asset.
•Ability to handle large volumes, tight turnarounds and multiple deadlines.
•Some experience with conflict resolution required.
•Knowledge of stock market, stock symbols, determine if customer is an insider or not.
•1+ years of experience in financial operation work
•1+ years of project work experience
•Knowledge of stock market, stock symbols, be able to determine if customer is an insider
•Attention to detail
Summary
Interested in the Account Services Representative role in Richmond Hill? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have experience in financial operations and project work? Are you looking to gain experience with a top 5 bank? Do you have strong customer service and interpersonal skills? If so, this is a great opportunity for you!
Our client is looking for an Account Services Representative for an 8 month contract in Richmond Hill. This is onsite role.
Pay rate: $20/ Hour
Hours: 37.5 hours/week
Advantages
●Gain experience working for a leading and globally recognized organization
●Earn a competitive rate within the industry
●Long term project
●Onsite role
●Start date is ASAP
Responsibilities
As an Account Services Representative, your duties will include:
•Exceeding expectations in terms of speed, certainty and efficiency of response.
•Identifying and understanding basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
•Acting as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals.
•Maintaining superior and courteous service to internal and external contacts.
•Ensuring branch or work area is maintained in accordance with company standards.
...
•Delivering fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
•Promoting and contributes to team-based approach in completing tasks and meeting internal and external customer needs.
•Providing guidance to Operations Risk and Administration Associates, Personal Bankers and Premium Bankers.
•Participating in quality, regulatory and compliance training in order to meet performance targets.
•Promoting an environment that supports diversity.
•Demonstrating Group capabilities.
•Promoting an environment that supports diversity and reflects the company brand.
•Ensuing that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
•Completing other responsibilities, as assigned.
Qualifications
•Minimum 6-month experience in financial industry.
•Strong communication skills in English and Mandarin or Cantonese.
•Team player and development minded.
•Strong customer service and interpersonal skills.
•Ability to learn and operate new software and technology.
•Detailed orientated with good time management and organizational skills.
•Ability to multi-task and work independently.
•Previous customer service / banking industry experience an asset.
•Ability to handle large volumes, tight turnarounds and multiple deadlines.
•Some experience with conflict resolution required.
•Knowledge of stock market, stock symbols, determine if customer is an insider or not.
•1+ years of experience in financial operation work
•1+ years of project work experience
•Knowledge of stock market, stock symbols, be able to determine if customer is an insider
•Attention to detail
Summary
Interested in the Account Services Representative role in Richmond Hill? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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