Randstad is searching for a Collections Specialist that is willing to work remote, for one of our thriving downtown clients. The ideal candidate will have at least two years’ experience with high volume B2B Collections. They should have experience communicating with clients regarding delinquent accounts, preparing and sending collection e-mails, obtaining information for clients, negotiating payment plans, researching, analyzing and resolving problems, performing account reconciliations, assisting appropriate personnel with cash applications, researching, resolving and following up on deductions and resolving billing issues. A strong understanding of accounting is required.Proficiency with Salesforce or NetSuite is preferred. Although this is a remote position, applicants must reside within OntarioAdvantagesFully remote Office open on a voluntary basis. Easity accessible by TTC and GO TransitBe part of a rapidly growing teamGreat opportunity for growth and long term placementHigh energy, dynamic team environmentResponsibilitiesRoutinely monitor account activity and balances utilizing various systems and reports.Initiate contact with other companies to secure payment of outstanding invoices.Develop and maintain a positive customer relationship.Provide invoices and/or documentation as required to aid in escalation of payment.Collect customer payments in accordance with payment due dates while adhering to established requirements and internal controls.Receive inbound calls and email correspondence from customers.Research and resolve dispute issues in a timely manner.Identify issues attributing to account delinquency and escalate for management feedback and involvement as necessary.Analyze account balance and status to recommend credit holds due to non-payment.Perform collaboratively within a remote work environment interacting with appropriate teams to provide notice of delinquency and obtain assistance in the collection’s effort.Provide timely follow-up on payment arrangements.Document outcome of all customer communications.Perform account analysis in Excel in response to customer inquiriesQualifications2 or more years of experience in B2B CollectionsPost-secondary education in business administration, accounting or bookkeepingExperience with Salesforce or NetSuite is an assetStrong attention to the detailPositive outlook and the ability to work cooperatively with othersStrong knowledge of Microsoft ExcelSummaryRandstad matches skilled professionals with remote or on-site jobs in accounting, bookkeeping, finance, audit, taxation, payroll and more. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, visit Randstad’s website.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to firstname.lastname@example.org to ensure their ability to fully participate in the interview process.