Work with People You Like and Respect ▪ Learn and Grow ▪ Have Fun Doing It.Do you have strong customer service and experience? Do you enjoy problem-solving issues and working in a position where you have to wear multiple hats? Are you looking for your next challenge to work for a fast-paced engaging organization with opportunities for growth? Then we have an amazing PERMANENT opportunity for you!The ideal Customer Service Representative is someone who is extremely customer-centric with a passion to provide exceptional service to the clients, is good with working within a team and on their own. The Customer Service Representative will act as a key player within the business. This is an awesome opportunity for someone who is passionate about serving customers with the best service possible. We are looking for someone to join the Mississauga team as soon as possible.Position: Customer Service Representative (On-Site)Location: MississaugaHours: Monday-Friday Training 8:00 am-4:30 pm |Regular Shift 9:30 am-6 pm Salary: 45K and Higher (Depends on your experience)Advantages• Medical, Dental, and Vision• RRSP•Vacation• Excellent location in Mississauga.• Opportunity to be a part of a dynamic organization with ample chances for growth!• You get to work in a social team environment.Responsibilities•Professionally and proactively communicates with internal and external customers, building partnerships to achieve desired business results.•Processes orders, quotes, return material authorizations, credits, debits, expedites, change orders, and customer escalations.•Fields 30-60 customer calls daily, supporting telephony, order management, customer relationship management, and inside sales key performance indicator targets.•Monitors order status and serves as the liaison between internal key stakeholders and customers.•Participates in price negotiations beyond published pricing for new business opportunities.•Communicates regularly with customer contacts, mostly Buyers, to grow the business and gain market share.Qualifications•Associate degree or equivalent combination of education and related experience; a Four-year degree or equivalent combination of education and experience is preferred.•Minimum of 2-years of customer service experience.•Prior experience working in an ERP System(s).•Prior customer service experience in a manufacturing environment is preferred.•Prior internal sales experience selling engineered products are preferred.•Previous experience discussing technical aspects of products preferred.•SAP experience would be desired.•Warehouse/Manufacturing background would be best!•Work on their own system and CRM.SummaryHow to Apply?1. Send your resume to firstname.lastname@example.org!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry, and other Operational support roles. Please reach out to email@example.com, along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry, and Warehouse Administration. Please reach out to firstname.lastname@example.org, along with your resume.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.