Our client is looking to hire an enthusiastic and eager Application Support Analyst who will heavily support software installation, upgrades, application configuration and user training, along with working in collaboration and setting a strong example to the team. Will be responsible to support cloud-based SaaS model and on-premises deployments.
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If you are interested in learning more, please email your resume to madhu.lakkundi@randstad.ca
Advantages
- Join a growing, fast-paced team
- Competitive salary and benefits package
- Hybrid structure in place (Eastern Time Zone hours)
Responsibilities
Ensure the timely resolution of technical issues
Understand our customers’ business processes to deliver effective support and answer questions from customers
Create and update documentation as required to provide a better support experience for our customers and expand internal knowledge management system
Share customer insights with our product team for inclusion in our product road map
Continuously contributing to the improvement of our overall service delivery model
Adhere to case SLA’s ex - MTTR (Respond and Repair)
Assist with technical support process and escalation management
Share customer insights with our product team for inclusion in our product road map
Continuously contributing to the improvement of our overall service delivery model
Work with Team Lead and Director to provide recommendations on resource training, staffing and documentation needs
Ability to provide on-call pager support that is scheduled on a rotating basis
Qualifications
Bachelor’s degree or diploma in Computer Science, Engineering
Technical experience and proficiency in deploying and supporting enterprise software solutions
Experience with SaaS, and in particular, experience with and/or knowledge of Microsoft Azure (AWS, Google cloud)
Working knowledge of SQL queries/commands, basic UNIX/LINUX commands and batch scripting
Experience with Microsoft Operating Systems and major databases (SQL Server, Oracle)
Good knowledge of PHP, Ajax, asp.net, react framework, PowerShell
Strong team player and individual contributor with the ability to build relationships across the organization
Experience handling escalations and working with L2/l3 support - external facing
Summary
BONUS
Speaks Spanish, French
If you are interested in learning more, please email your resume to madhu.lakkundi@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client is looking to hire an enthusiastic and eager Application Support Analyst who will heavily support software installation, upgrades, application configuration and user training, along with working in collaboration and setting a strong example to the team. Will be responsible to support cloud-based SaaS model and on-premises deployments.
If you are interested in learning more, please email your resume to madhu.lakkundi@randstad.ca
Advantages
- Join a growing, fast-paced team
- Competitive salary and benefits package
- Hybrid structure in place (Eastern Time Zone hours)
Responsibilities
Ensure the timely resolution of technical issues
Understand our customers’ business processes to deliver effective support and answer questions from customers
Create and update documentation as required to provide a better support experience for our customers and expand internal knowledge management system
Share customer insights with our product team for inclusion in our product road map
Continuously contributing to the improvement of our overall service delivery model
Adhere to case SLA’s ex - MTTR (Respond and Repair)
...
Assist with technical support process and escalation management
Share customer insights with our product team for inclusion in our product road map
Continuously contributing to the improvement of our overall service delivery model
Work with Team Lead and Director to provide recommendations on resource training, staffing and documentation needs
Ability to provide on-call pager support that is scheduled on a rotating basis
Qualifications
Bachelor’s degree or diploma in Computer Science, Engineering
Technical experience and proficiency in deploying and supporting enterprise software solutions
Experience with SaaS, and in particular, experience with and/or knowledge of Microsoft Azure (AWS, Google cloud)
Working knowledge of SQL queries/commands, basic UNIX/LINUX commands and batch scripting
Experience with Microsoft Operating Systems and major databases (SQL Server, Oracle)
Good knowledge of PHP, Ajax, asp.net, react framework, PowerShell
Strong team player and individual contributor with the ability to build relationships across the organization
Experience handling escalations and working with L2/l3 support - external facing
Summary
BONUS
Speaks Spanish, French
If you are interested in learning more, please email your resume to madhu.lakkundi@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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