application support analyst, North Vancouver

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
north vancouver, british columbia
sector
technologies
job type
temporary
reference number
2184925PROEN
contact
randstad canada
apply now

job description

Are you an Application/Technical Support Analyst experienced in managing multiple and competing priorities while prioritizing a high volume of user correspondence? Our North Vancouver client is seeking to hire an Application Support Analyst, on a long term contract with a high possibility of extension. Apply to this amazing Application Support Analyst opportunity today!

What’s in it for you?
• Competitive market hourly rates.
• 6-month contract with high possibility of extension.

What you’ll be doing?
As an Application Support analyst with our North Vancouver client, you will:
• Provide outstanding support to the users of IS systems.
• Deliver clear communication and customer service to IS systems users through the entire life cycle of an issue.
• Reproduce issues, and use your knowledge of impact to prioritize them.
• Provide analysis on reported issues such as business impact.
• Translate business requirements into technical requirements.
• Act as a liaison for on site developers, business, technical teams, subject matter experts and third party vendors.
• Write internal knowledgebase articles and other documentation.
• Ensure issues are resolved either by yourself, or through proper escalation methods.
• Perform maintenance on IS systems, to verify programs function according to user requirements and established guidelines.

How do you qualify?
• 2-3 years’ work experience providing application support.
• 1+ years’ experience in technical support (help desk or deskside support).
• Experience with one or more ticketing systems.
• Fundamental understanding of ERP and CRM systems.
• Familiarity with system integration concepts.
• Familiarity with testing regimen and the SDLC.
• Outstanding customer service skills: able to work professionally with end users with varying levels of computer competency.
• Strong analytical, troubleshooting and problem solving skills.
• Excellent verbal and written communication skills.

What additional experience do you bring?
• Previous experience providing end user support or testing software.
• Familiarity with a production and manufacturing environment.
• Experience with the TAS, SAP or other ERP applications.
• Experience with JIRA and Confluence.
• Experience supporting system integrations.
• Experience using SQL for issue investigation purposes.

If you possess a passion for providing exceptional customer service, identifying the root cause of issues and developing solutions, then the Application Support Analyst role with our North Vancouver client could be the perfect opportunity for you! Please contact Meenakshi Yadav with your resume at:
meenakshi.yadav@randstad.ca
For more information, or click the Apply button now!

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.