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Retail Support Analyst

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You are applying for this job:

Location:
Vancouver, British Columbia
Job type:
Temporary
Date Posted:
August 2, 2017
reference number:
2013667PROEN
We are seeking a dedicated, career driven IT Support professional to join one of Vancouver's most reputable Retail brands, supporting their corporate and Retail Systems. An excellent opportunity to utilise your 2-3 years of experience and understanding of the Retail domain in a fast-paced, challenging and highly rewarding environment. Immediate start, good rates. for further info. please contact your Randstad recruiter now!

POSITION DETAILS:

· Technical resolution - troubleshooting, diagnosing and resolving retail application issues through a full incident lifecycle.
· Support ticket management - managing tickets through our Service Now tool, by taking ownership and providing accurate updates
· Shift flexibility - We provide support for international stores 24/7 with 18/7 cover in the office, so the flexibility to work evenings and weekends is a must.
· Process driven – Ability to follow documentation to fix issues in a series of steps.
· Commitment to improvement - Contributing new information to our knowledge base and bringing ideas to the team.
· Communication Skills - Professional and effective communication skills over multiple media: Telephone, email, in-person.

Randstad Professionals Canada