Assistant Manager, Operations

Supports the manager in planning and implementing strategies for assigned department(s)/area(s) to achieve goals and objectives. Coordinates and assists in the management of day-to-day operations of assigned department/function in partnership with the manager, manages people, and tracks and monitors results and objectives on a regular basis in order to deliver on business goals. The role is also responsible for identifying process improvement opportunities to optimize efficiency and effectiveness.

Encourage innovation, continuous improvement environment.

Advantages
Full time & Permanent Role
Growth potential
Monday to Friday
Exceptional team


Responsibilities
Collaborate with other teams to plan and organize daily workflow and adjust accordingly as required, and manage resources, execute activities, create and/or review reports, and resolve issues/incidents to ensure daily client requirements are executed successfully.

Collaborate with internal teams to provide input into the development of controls/measures and/or execute in accordance with policies, procedures and standards to ensure sustainability, and meet audit requirements and client contractual obligations.

Communicate changes to team members and appropriate parties/stakeholders as required. May act as a subject matter expert during audits by answering and fielding process questions.
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Participate in workforce planning in partnership with the manager by contributing to the development of organizational structure and staffing for the department/site/area based on volume.

Lead and manage employees by inspiring and motivating them and focusing on day-to-day management, including managing performance, providing support to resolve issues, and developing and executing and/or working with the manager to develop a coaching and training plan for direct reports to help drive employee engagement, ensure optimal performance and quality assurance from employees.

Identify opportunities for process improvements, make recommendations to the manager and implement approved changes and support direct reports in executing their continuous improvement ideas/initiatives and encouraging an innovative




Qualifications
Experience with leading a team
Contact center or financial experience would be an asset
Previous role coaching
Be able to work independently
Must pass criminal and credit check


Summary
We are looking for a great attitude , professional appearance and someone eager to work!

apply here directly
send your resume to atlantic.staffing@randstad.ca , with the job title in the subject line


We have jobs in all of the Atlantic Provinces (New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador.) so don't hesitate to send your friends!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.