associate payroll specialist (csr) - cambridge, Cambridge

randstad canada
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job details

cambridge, ontario
contact centre and customer care
job type
reference number
randstad canada
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job description

Our client, a leading payroll service provider, is hiring an Associate Payroll Specialist (CSR) for a 12-18 month contract.


Provide Best in Class customer service to customers to ensure we maintain our customer satisfaction standards.
Respond to external client inquires via phone, chat and email in a professional and timely manner and assume full responsibility for “one-call” resolution.
Help customers remain payroll compliant and provide applicable payroll compliance information. When applicable direct customers to the appropriate government resources.
Complete client requests for additional system configuration based on the client’s needs and requirements.
Ensure that client payrolls are processed and completed in a timely and accurate fashion in order to meet scheduled employee pay dates.
Ensure that PAYweb policies and procedures are being administered correctly.
Ensure that all customer interaction is properly documented in the company’s CRM system and meets the expectation for logged call percentages. (
Process ROEs, troubleshooting of the ROE WEB program and completing batch file submission as necessary.
Work with IT and Accounting departments as necessary to provide resolution to client issues.

Work from home. Once office can reopen safety, the role will be located in Cambridge
Regular working hours, full time
Work with a supportive engaging team!
Office equipment to be provided

•2+ of Customer Service experience
•Ability to multi-task, analyze and solve problems.
•Good communication skills both written and verbal, both internally and externally.
•Strong and accurate data input skills.
•A general understanding of payroll year end procedures.
•A proven ability to work in a team environment
•Proficient with MS Office products including Excel and Word.
•Ability to work in a fast paced, high stress environment.
•Excellent listening skills and ability to empathize with customers.


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.