Are you looking for B2B position ? Are you a dynamic person with a strong interest in customer service? We are looking for a Customer Account Specialist with experience in B2B and order management for a 6-month contract with the possibility of extension.
...
As a Customer Account Specialist - B2B, you will be responsible for answering emails and calls from customers with questions about services and products, as well as their online orders.
Business to Business experience and Bilingualism are required !
Salary : 23 - 26$/hr, 37.5hrs per week
Hybrid Mode Work : 2 Days in the East of Montreal: Pie IX- Jarry office and 3 days work from home
Schedule : Monday to Friday between 8am - 5pm
#B2B #acoountmanager #customerservice #hybridwork #applynow #urgenthiring #montrealjobs #anjoujobs #bilingualjobs #remotework #workfromhome
Advantages
Why you would like to apply for this role as an Accounts Receivable Specialist - B2B:
- Daytime hours Monday to Friday between 8am - 5pm; for a total of 37. 5 hours/week
- Hybrid Work : 2 days in office + 3 days work from home
- Location near public transportation (East of Montreal: Pie IX- Jarry)
- 5 month contract, possibility of extension
- A collaborative environment based on teamwork, continuous improvement and fun!
Responsibilities
Specifically, you will
- Responding to customer emails and calls (inbound calls only) with outstanding service
- Taking orders through to problem resolution
- Provide explanations of the company's products and services
- Offer, when appropriate, alternative solutions to customer problems in order to build customer loyalty by resolving the problem in one call
- If necessary, follow up with customers to ensure that appropriate action has been taken and that the technical problem has been resolved to the customer's satisfaction.
- Use different computer systems to document all customer interactions and include a variety of information
Qualifications
Skills required as a B2B account specialist:
- Fluently bilingual in French and English, both written and spoken.
- Minimum 3 years experience in a customer service and contact centre or similar role managing B2B accounts.
- Excellent knowledge of telephone courtesy and customer interaction techniques
- Professional and positive attitude
- Ability to manage priorities and meet deadlines
- Knowledge of Excel or SAP is an asset
- Available to work in the EAST end of Montreal with Hybrid Work Model
Summary
If you are interested in the position of "Accounts Specialist - B2B " , please apply online or contact us via email at
jessica.yelozbek@randstad.ca
cxmontrealtemp@randstad.ca
Also, if you know of anyone interested in similar positions, or looking for work, please feel free to contact us or give them our contact information! It will be our pleasure to meet them!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking for B2B position ? Are you a dynamic person with a strong interest in customer service? We are looking for a Customer Account Specialist with experience in B2B and order management for a 6-month contract with the possibility of extension.
As a Customer Account Specialist - B2B, you will be responsible for answering emails and calls from customers with questions about services and products, as well as their online orders.
Business to Business experience and Bilingualism are required !
Salary : 23 - 26$/hr, 37.5hrs per week
Hybrid Mode Work : 2 Days in the East of Montreal: Pie IX- Jarry office and 3 days work from home
Schedule : Monday to Friday between 8am - 5pm
#B2B #acoountmanager #customerservice #hybridwork #applynow #urgenthiring #montrealjobs #anjoujobs #bilingualjobs #remotework #workfromhome
Advantages
Why you would like to apply for this role as an Accounts Receivable Specialist - B2B:
- Daytime hours Monday to Friday between 8am - 5pm; for a total of 37. 5 hours/week
- Hybrid Work : 2 days in office + 3 days work from home
...
- Location near public transportation (East of Montreal: Pie IX- Jarry)
- 5 month contract, possibility of extension
- A collaborative environment based on teamwork, continuous improvement and fun!
Responsibilities
Specifically, you will
- Responding to customer emails and calls (inbound calls only) with outstanding service
- Taking orders through to problem resolution
- Provide explanations of the company's products and services
- Offer, when appropriate, alternative solutions to customer problems in order to build customer loyalty by resolving the problem in one call
- If necessary, follow up with customers to ensure that appropriate action has been taken and that the technical problem has been resolved to the customer's satisfaction.
- Use different computer systems to document all customer interactions and include a variety of information
Qualifications
Skills required as a B2B account specialist:
- Fluently bilingual in French and English, both written and spoken.
- Minimum 3 years experience in a customer service and contact centre or similar role managing B2B accounts.
- Excellent knowledge of telephone courtesy and customer interaction techniques
- Professional and positive attitude
- Ability to manage priorities and meet deadlines
- Knowledge of Excel or SAP is an asset
- Available to work in the EAST end of Montreal with Hybrid Work Model
Summary
If you are interested in the position of "Accounts Specialist - B2B " , please apply online or contact us via email at
jessica.yelozbek@randstad.ca
cxmontrealtemp@randstad.ca
Also, if you know of anyone interested in similar positions, or looking for work, please feel free to contact us or give them our contact information! It will be our pleasure to meet them!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
