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Bilingual Account Manager - Customer Contact Center

job details

summary

    job details
    Are you passionate about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions? Join our team and take part in providing the highest level of customer care for our clients.


    We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.

    Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pm

    Location: work from home

    Salary: $21.53/ hour

    Start of employment: ASAP

    Advantages
    What we have to offer:

    - Competitive salary
    - Day shifts from Monday to Friday - 37.5 hours per week
    - Paid training to set you up for success
    - Permanent full-time position with employer paid group insurance
    -Work from home
    -Computer equipment provided (computer, mouse, keyboard, headset)

    Responsibilities
    As a Bilingual Account Manager, you will:

    - Ensure the highest level of customer satisfaction
    - Answer incoming phone calls in a positive, courteous and respectful manner
    - Provide customers with detailed information on high-end appliances
    - Handle customers’ concerns and/or issues and ensure follow up with proper solutions
    - Accurately schedule appointments and dispatch installation technicians
    - Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates
    - Process all customers’ requests in a timely and effective manner
    - Accurately document and record customer/client information in the software system

    Qualifications
    What you bring to the table:

    - Minimum 3-5 years’ experience in customer service or call center environment
    - High school diploma or equivalent
    - Logistics experience (an asset)
    - Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer
    - A collaborative Team player attitude
    - Capable of working within a fast-paced environment
    - Excellent communication skills both in English and French
    - Ability to multitask and use several different applications
    simultaneously
    - Good knowledge of Microsoft Office and Outlook
    - Knowledge of Salesforce CRM (an asset)
    - Strong organizational skills and ability to establish priorities

    Summary
    Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pm

    Location: Work from home WFH

    Salary: $21.53

    Start of employment: ASAP



    Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"

    Karel
    William
    Jessica


    karel.tarabay@randstad.ca
    jessica.yelozbek@randstad.ca
    William.Toutant@randstad.ca

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions? Join our team and take part in providing the highest level of customer care for our clients.


    We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.

    Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pm

    Location: work from home

    Salary: $21.53/ hour

    Start of employment: ASAP

    Advantages
    What we have to offer:

    - Competitive salary
    - Day shifts from Monday to Friday - 37.5 hours per week
    - Paid training to set you up for success
    - Permanent full-time position with employer paid group insurance
    -Work from home
    -Computer equipment provided (computer, mouse, keyboard, headset)

    Responsibilities
    As a Bilingual Account Manager, you will:

    - Ensure the highest level of customer satisfaction
    - Answer incoming phone calls in a positive, courteous and respectful manner
    - Provide customers with detailed information on high-end appliances
    - Handle customers’ concerns and/or issues and ensure follow up with proper solutions
    - Accurately schedule appointments and dispatch installation technicians
    - Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates
    - Process all customers’ requests in a timely and effective manner
    - Accurately document and record customer/client information in the software system

    Qualifications
    What you bring to the table:

    - Minimum 3-5 years’ experience in customer service or call center environment
    - High school diploma or equivalent
    - Logistics experience (an asset)
    - Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer
    - A collaborative Team player attitude
    - Capable of working within a fast-paced environment
    - Excellent communication skills both in English and French
    - Ability to multitask and use several different applications
    simultaneously
    - Good knowledge of Microsoft Office and Outlook
    - Knowledge of Salesforce CRM (an asset)
    - Strong organizational skills and ability to establish priorities

    Summary
    Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pm

    Location: Work from home WFH

    Salary: $21.53

    Start of employment: ASAP



    Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"

    Karel
    William
    Jessica


    karel.tarabay@randstad.ca
    jessica.yelozbek@randstad.ca
    William.Toutant@randstad.ca

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.