bilingual call center manager, Ottawa

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
ottawa, ontario
sector
contact centre and customer care
job type
temporary
reference number
2168185STFEN
contact
randstad canada
apply now

job description

Do you have experience in management? Have you previously lead a call centre team? Are you looking to showcase your leadership abilities? Are you Bilingual in English and French?

Look no further! Randstad has the opportunity for you!
Randstad is looking to hire a motivated and driven Bilingual Call Centre Supervisor!

As a Bilingual Call Centre Supervisor, you will...
-Provide daily direction and communicate with employees so that inbound calls are answered in a timely and efficient manner
-Provide coaching and feedback sessions by suggesting methods for areas of improvement
-Engage team members and administer performance reviews
-Handle escalations in a professional manner
-Foster a friendly environment and maintain a high-quality setting for team members to perform at their highest level


Advantages
Perks for working with us?
-Temporary position with HUGE opportunity to become permanent
-Competitive wage
-Transit accessible and free parking
-Flexible working hours
-Benefits available through Randstad via Sunlife Financial (customized plans available)



Qualifications
What are we looking for?
-Minimum of 2 years experience working as a call centre supervisor/team lead
-Motivated, detail-oriented, and able to lead a team
-Energetic individual with ability to meet KPIs and provide guidance where needed
-Able to work flexible hours
-Be the first point of contact for customers and clients
-Able to help achieve metrics and answer customer inquiries via phone and email

If you're looking to jump start your career, contact us today!

Questions? Reach out to Erin at 613-688-5560 or erin.bolton@randstad.ca

Carine,
Erin,
Sebastien


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.