bilingual call center representative - montreal, Montreal

randstad canada
job type
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job details

montreal, québec
contact centre and customer care
job type
reference number
randstad canada
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job description

Our client in the insurance industry is seeking a Bilingual Call Center Representative to work a 10 - month assignment in Montreal. The successful candidate will work 37.5 hours per week at a rate of $17.73 per hour.


• Provide first in class service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
•Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day

• Work for a well-known insurance company
• Earn $17.73 per hour
• Work in DT Montreal
• Work full-time hours (7.5 hrs/day)
• 10-month contract with possibility of extension
• Contact Center Hours are Monday – Friday 8am – 8pm (Rotating, 7.5 hours/day)

• 1+ years of high call volume experience or in a contact center environment
• Excellent telephone manner and communication skills.
• Excellent customer service skills and professional telephone/email etiquette.
• Must be flexible with respect to working hours –needs.
• Bilingual French knowledge an asset.


Phone Number:
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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.